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BSB42015 Certificate IV in Leadership and Management

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Need to develop leadership and management skills?

Designed for emerging leaders, in the BSB42015 Certificate IV in Leadership and Management you’ll learn how to provide leadership and guidance to others in the workplace and to manage effective, motivated, high performing teams in all types of organisations and industries.

Whether you’re a nurse, in construction, or running your own business, the skills of leadership are the same, even though how you apply the skills vary. This highly practical program blends the latest techniques for managing yourself and others in the ever-changing workplace with proven approaches and strategies that help get the best from your people.

You’ll learn how to communicate effectively as a leader and build relationships, set priorities, implement operational plans and continuous improvement. The techniques you learn in the program can then be applied to your particular situation and workplace to improve engagement, increase productivity and the delivery of exceptional results.  The face to face sessions will incorporate case studies, facilitated discussions and activities where you will draw from your individual own experience.

This program is customised to your needs and timeline with time between the sessions to support those wanting to trial their new skills within the workplace supported by an expert management facilitator.

Who would benefit from this course?

  • People who have been promoted to a team leader, supervisory or management position
  • People with technical or vocational experience who would like to start or progress their career in leading others
  • People who already work in roles such as Frontline Managers, Leading Hands, Supervisors, Team Leaders or Managers who would like to gain a formal management qualification.

The Course Structure

Use the + sign on the toggles below to read the course outline for each two day module.

Leadership Communications - 2 Day Course Outline

Units Covered

  • BSBLDR402 Lead effective workplace relationships Core
  • BSBLDR401 Communicate effectively as a workplace leader Core
  • BSBLDR404 Lead a diverse workforce Elective

Course Outline

Good communications have long been positioned as one of the fundamental skills of strong leaders. Quality interpersonal skills have been proven to build trust and robust relationships that underpin the development of teams and increase the influence of an individual both internally and externally.

This 2 day program addresses these skills not as a ‘nice to have’ but rather as fundamental to the achievement of improved results through interactions with others. Increased productivity, delivery of efficiencies and reduced rework due to miscommunication are only some of the deliverables that this course seeks to achieve.

Participants on this program will work with others to build greater social awareness by being able to more easily flex to the preferred communication styles of others through deeper listening and more informed ‘reaction’ management. Whether with direct reports, clients or peers, participants will learn how to give effective feedback, constructively engage in conflict by listening to different perspectives and seeking to deal with other respectfully and confidently.

Objectives

At the end of this course participants will be able to:

  • Evaluate appropriate methods of communication, identify barriers to effective communication and
  • engage others in ideas generation
  • Ask quality questions and listen more deeply for increased understanding of core issues and motivations
  • Develop trust and confidence in others through quality interactions that deliver the agreed outcomes
  • Run presentations and meetings that engage others, create two-way conversations and result in action
  • Give effective feedback for performance improvement
  • Self-manage difficult conversations for more effective outcomes.
  • Manage difficulties in the workplace and work performance to create positive outcomes
  • Engage in effective record keeping and reporting on communication outcomes
  • Maintain networks and sustain quality relationships with teams, peers and clients, monitoring satisfaction
  • levels and addressing issues proactively

Leading Teams - 2 Day Course Outline

Units Covered

  • BSBLED401 Develop teams and individuals Elective
  • BSBLDR403 Lead team effectiveness Core
  • BSBWOR404 Develop work priorities Elective

Course Outline

Leaders who can promote a team environment that is inclusive, where individuals know how they add value to the broader business and who are clear about expectations on their performance will achieve results for beyond those that don’t. Team leadership requires an understanding of what individuals and the group need in different situations in order to feel confident, competence and to continue to build skills with the evolving workplace.

Designed both for managers of intact teams, project teams and for team members working in a matrixed organisation, this program outlines the key stages of team development and how to move the team from early relationship development through to aligned focus on goals and collaborative work flow. This two day program also focuses on planning and prioritisation in order to create efficiencies, reduce rework and optimise individual performance.

Objectives

At the end of this course participants will be able to:

  • Better appreciate where to focus their energy in order to increase influence and reduce lost time on things beyond their control
  • Plan, prioritise and evaluate resources in order to create efficiencies and optimise performance
  • Identify opportunities to delegate tasks to support individual skills development and in-role growth
  • Recognise behaviours that occur at each stage of team development
  • Intervene appropriately to lead individuals through the stages of team development (either as a manager or team member)
  • Review their current team against the characteristics of a high performing team and develop strategies to progress toward this
  • Build a vision and compelling reason to motivate team members and subcontractors to work together toward optimal performance
  • Set goals to support a growth mindset and opportunities for development
  • Create action plans that can be implemented with current teams

Planning, Prioritising and Undertaking Project Work - 2 Day Course Outline

Units Covered

  • BSBMGT402 Implement operational plan Elective
  • BSBPMG522 Undertake project work Elective
  • BSBADM409 Coordinate business resources Elective

Course Outline

Many contemporary leaders are required to deliver outcomes within complex work environments while deftly managing competing priorities and limited resources. This 2 day program provides the core skills in project management: planning, resourcing, prioritising, commercial thinking, financial management and reporting. This is valuable for those leaders, supervisors and project members required to deliver on large pieces of work and also those who would benefit from taking a project approach to business as usual.
This program is also designed to provide an understanding of commercial principles and seeks to support leaders in making decisions to optimise profitability without compromising safety and quality.

Objectives

At the end of this course participants will be able to:

  • Apply the principles of project management to their operational responsibilities
  • Apply forward thinking and contingency planning to business as usual in order to prepare for unexpected events
  • Consider how best to allocate resources in order to optimise output within time and budget constraints
  • Practice delivering against a projected budget and analysing how their actual figures were impacted by factors such as time, resources, teamwork, performance etc.
  • Demonstrate an understanding of profit and loss and how decision making impacts the bottom line on a daily basis
  • Run inclusive team meetings designed to provide clarity and engage stakeholders in the process of work
  • Create action plans to apply new knowledge and skills

Customer and Stakeholder Management - 2 Day Course Outline

Units Covered

  • BSBREL402 Build client relationships and business networks Elective
  • BSBCUS402 Address customer needs Elective
  • BSBBMGT403 Implement continuous improvement Elective

Course Outline

This workshop introduces participants to the skills and strategies that will have them ‘delighting’ internal and external customers with their 2-way communication and focus on partnership. By working through a series of exercises, activities, case studies and simulations, participants will learn how to uncover both the stated and unstated needs of their customers so they can continuously improve to meet and exceed customer and stakeholder expectations.

Objectives

At the end of this course participants will be able to:

  • Use high level communication and interpersonal skills to deepen trust and build relationships that are mutually beneficial
  • Undertake a stakeholder mapping exercise to explore levels of influence and to consider the best way to meet customer needs
  • Engage with clients and stakeholders in order to provide the best possible solution, seeking out ways to innovate by using customer suggestions to ‘reinvent’
  • Proactively identify and address issues in a way that impresses customers whilst adhering to the organisational procedures and processes
  • Increase their skills in appropriately dealing with and managing the needs of challenging customers
  • Develop techniques for moving a customer from a complaint or adversarial mindset to a collaborative, problem solving one
  • Build action plans to strengthen relationships with key stakeholders back in the workplace

Prerequisites

While there are no educational prerequisites for this course, English language proficiency, literacy and numeracy skills are needed to complete the course and the assessment activities.

Have extensive experience?

If you have extensive vocational work experience in management or leadership without a formal qualification you may consider applying for RPL (Recognition of Prior Learning), a process for giving candidates credit for skills, knowledge and experience gained. You will be required to gather evidence of your experience.  There is a fee for RPL assessment.

If you  want to discuss your eligibility for RPL, please call us on 1300 453 555 or email info@safetydimensions.com.au so that we can best assist you in the most appropriate path for you. 

CLIENT PROFILE

Read how Downer integrate
BSB42015 Certificate IV in Leadership and Management to achieve
Leadership Excellence at Downer (LEaD1) >>

PROGRAM OBJECTIVES

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Practical supervisory and leadership capability that can be applied everyday

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Confidence in leading others, enhanced communication and feedback skills

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Skills in planning, problem solving, managing challenging situations, leading change, influencing, achieving and sustaining operational outcomes and culture shifts

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Skills in delegation, planning and managing workflow to support quality and efficiency

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Skills to build strong relationships with internal and/or external customers and deliver excellence in service, support and advice

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The ability to deliver a healthier workplace culture, reduced absenteeism and increased productivity

Want this program customised for your workplace?

We can customise this program for your specific industry and workplace and deliver it on-site all around Australia.

Call us on 1300 453 555, internationally on +613 9510 0477 or use our contact form.

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