OUR WORK WITH THE TRANSPORT & LOGISTICS INDUSTRY
Safety Dimensions work closely with premiere transport and logistic companies across Australia as well as with medium and large organisations where transport and logistics is critical to their operations and safety is a top priority. Our projects in transport and logistics focus on the unique challenges experienced by the industry including; industry specific regulatory requirements, the issues that concern distribution centres, mobile workers, loading/unloading and the need for wellbeing support and fatigue management.
A rewarding element of our work in this industry is to create pathways for companies to manage workers who are geographically dispersed and under increasing time pressure to deliver – which can lead to safety issues. We also work with clients to identify the hidden risks and hazards in companies, where traditionally poor relationships exist with a strong them and us’ dynamic.
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Key Focus & Program Delivered
Safety Leadership and WHS
Description of Services
Safety Dimensions was approached directly by the GM of the organisation who was particularly concerned about the current Health and Safety culture of the department. After a series of meetings with the GM and his direct reports, the department agreed on a vision and strategy designed to build personal accountability for safe practices with the end result of significantly building a culture of proactivity and mindfulness as well as decreasing LTIs and high potential incidents.
The primary product was the 3 day accredited Safety Leadership Foundation Program for all leaders in the department.
Number and levels of learners
The strategy built by the core leadership group was to focus attention on the supervisors and managers of the department -including contractors and JV partners. Their philosophy was that by starting with this group, there would be an immediate and strong impact at the sharp end.
When a new GM was appointed, his edict, based on his personal experience of the program as a participant, and his observation of the outcomes to date, was to continue with the strategy and to support the growing maturity of the culture. He expanded the offering to the full safety qualification which extended the skills of supervisors and managers to include elements such as:
- Risk Assessment
- Incident Investigation
- Effective Consultation and Communication
- Participating in Health and Safety Committees
- Subcontractor Management
- Work Health and Safety Self-Assessment and Auditing
As the number of qualified and effective leaders grew at the front-line in areas such as bridge works, line marking, and road construction and maintenance particularly, the business then focused on other leaders and business units in order to ensure full consistency of thinking and aligned behaviours.
To date, 2,655 learners have attended the program.
What our client said about the outcomes:
“Over the past 12 months, Safety Dimensions has worked closely with (our organisation) to deliver a tailored safety leadership program to all levels of (our) business. During this time, we have seen a significant improvement in our safety attitudes and behaviours, which has resulted in a 33% reduction in our Lost Time Injuries and a 42% reduction in our Lost Time Injury Frequency Rate over 12 months.
It’s quite apparent to me that the safety leadership program has directly improved our safety performance. I have witnessed people across all areas of (our business) taking individual accountability for their safety and that of those around them and changing their behaviours accordingly, and I am heartened by this.
Source: Department General Manager.
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Key Focus & Program Delivered
Senior Leadership Intensive Masterclass, 2 day Supervisors/Safety Leaders Program and Train the Trainer.
Description of Services
Safety Dimensions was engaged to design and deliver behavioural safety training to the leadership of a major international airline. The process was initiated through a series of discussions with senior executive stakeholders (SES Level) to ensure that the right messages, cultural fit and approach were taken in the design, development and delivery.
Once this had been agreed, an initial Senior Leadership intensive Masterclass was undertaken to ensure that they knew the science behind the program content and its design, how they could best support the program and how to engage in safety conversations with participants prior to and after they had attended a 2 day Supervisors/Safety Leaders program.
Part of the desire of the senior leadership team was to ensure that any program initiated would be sustainable and not reliant on an ongoing use of external trainers and consultants. Therefore, whilst Safety Dimensions facilitators were initially responsible for core delivery to meet the timetable required to educate and skill up leaders from across the business, we were also building a selection criteria for internal members of the airline to become internal facilitators of the program. This involved the delivery of a Train the Trainer program combined with ongoing coaching support, co-facilitation of programs for those requiring more confidence and then accreditation to train solo.
The shift in delivery responsibility was closely monitored by the airline and Safety Dimensions to ensure participant reaction and satisfaction remained at the same high levels experienced by those attending our facilitator-led programs. This provided a sustainable solution for the airline as the global air transport market became increasingly competitive.
Evidence of how the outcomes supported individual and organisational capability development/change:
Those chosen to become internal facilitators of the program remarked in many different situations on the value they received from the process of development and the ongoing delivery of the program. Since they also retained their full time roles, they believed that the training and the delivery of the program gave them an increased opportunity to understand the airline culture and operation at a level they would not normally have experienced.
Safety Dimensions continues to provide updates which are integrated into the materials under a licensing agreement so we obtain regular feedback on the ongoing efficacy and relevance of the program in the workplace. The program has now also been revised and implemented into other educational forums including inductions for all new leaders, as well as part of the leadership development program and general employee inductions. These programs were designed and reviewed under our guidance to ensure that the ethos and practicalities of the content and materials were not lost in translation.
Participant feedback from internally delivered programs is still showing that the standards and behavioural changes around which the program was originally built have been maintained at well above average levels.
What our client said about the outcomes:
We partnered with Safety Dimensions (SD) to deliver a Safety Leadership Program that equipped all staff in leadership roles to engage in i.L.E.A.D. conversations relating to at risk behaviours’. This involved over 2000 staff who are leaders from Senior Executives to Leadhands.
Safety Dimensions trained internal facilitators who co-facilitated with them until they were competent and confident to facilitate. The Safety Dimensions facilitators were exceptional in positioning the team of internal facilitators to facilitate to a high standard. The workbooks that were developed and customised to individual business areas is a resource that we continue to use in the induction of new leaders.
This program has assisted our airline to continue to improve in its safety journey and has enabled the company to take the next step in achieving its vision of zero harm in the workplace.
GM Safety & Employee Wellbeing, Major International Airline
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“Our airline partnered with Safety Dimensions to deliver a Safety Leadership Programme that equipped all staff in leadership roles to engage in ILEAD conversations relating to ‘at risk behaviours’. This involved over 2000 staff who are leaders from Senior Executives to Leadhands. Safety Dimensions trained internal facilitators who co-facilitated with Safety Dimensions’ people until they were competent and confident to facilitate. The Safety Dimensions facilitators were exceptional in positioning our team of facilitators to facilitate to a high standard. The workbooks that were developed and customised to individual business areas is a resource that we continue to use in the induction of new leaders.
This programme has assisted our airline to continue to improve in it’s safety journey and has enabled the company to take the next step in achieving it’s vision of zero harm in the workplace.”
GM Safety & Employee Wellbeing, Major International Airline
“I felt it appropriate to provide you feedback from the above course that I attended recently. Over the years I have participated in more than my fair share of training events but this sits high up within the top 3, ever.
The course content and supporting documentation was of a top level and will stand the test of time regardless of changes that occur in the Human safety field. The Safety Dimensions facilitator was undoubtedly one of the top trainers that I have ever sat in front of, truly gifted individual who clearly is very passionate about his role in life. To cap it all, two solid days, the full manual reviewed and not one power point slide in sight!
I knew quite a few of the people on the course and one in particular I have my reservations about, his views on safety are not (in my view) given the priority that it should. I have to say that since returning back to the project I have noticed a real change to his general approach regarding site safety and I look forward to that approach continuing.”
Senior Safety Coordinator, Rail Industry, Victoria
“Over the past 12 months, Safety Dimensions has worked closely with us to deliver a tailored safety leadership program to all levels of (our) business. During this time, we have seen a significant improvement in our safety attitudes and behaviours, which has resulted in a 33% reduction in our Lost Time Injuries and a 42% reduction in our Lost Time Injury Frequency Rate over 12 months. ¨¨It’s quite apparent to me that the safety leadership program has directly improved our safety performance. I have witnessed people across all areas of (our business) taking individual accountability for their safety and that of those around them and changing their behaviours accordingly, and I am heartened by this.”
Department GM, Transport Group
Safety Dimensions has provided a high quality training program for Certificate IV Safety Leadership (OHS) – Construction to our Department of Transport and Main Roads (TMR) since 2008. This program has supported the fundaments of TMR’s Zero Harm strategic framework which contributes to ensuring that the department’s WHS capability and systems are strong technical and corporate enablers. The program has been tailored specifically for TMR to ensure the content aligned to our systems and business needs. Safety Dimensions’ facilitators have provided interesting and interactive sessions, improving safety conversations and helping to shift our culture to one that is more proactive rather than reactive.
“Throughout the process, Safety Dimensions provided Trend Analysis and Competency Completion Reports. Not only did these indicate an increase in the number of people over the 5 years who were keen to complete their full certificate, it also showed a significant increase in the submission of completed workplace tasks linked specifically to continuous improvement through the elimination or mitigation of workplace hazards and risks both at an operational and administrative level.”
Senior Project Officer – Workplace Health and Safety department, Major Road Project
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ABOUT OUR CLIENTS
Safety Dimensions have undertaken large projects with government bodies and companies where transport and logistics are a critical part of their operations.
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Sometimes we are bound by confidentiality clauses which prohibit us from mentioning some of our client names.
We’ve worked with transport and logistics companies on interventions covering:
- Managing the changing regulatory landscape with increased compliance workloads and associated costs, including the duties under the Chain of Responsibility under the Heavy Vehicle National Law
- Managing and utilising the aging workforce and workplace diversity
- Attracting skilled workers, turnover and retention
- Operational performance, integrated management, improvements in efficiency, productivity and safety
- Wellbeing, fatigue and stress management
- Coaching and mentoring
- Managing isolated workers
Programs popular in the transport and logistics industry have included:
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Want to find out more? Visit our programs page or request our course outlines