Need to develop leadership and management skills in your organisation?

Organisational success relies on the capability and energy of its people. Ensuring your leaders, managers and supervisors are equipped with the right knowledge and skills to harness and focus that capability and energy is critical.

Designed for your existing or emerging leaders, the BSB40520 Certificate IV in Leadership and Management provides the skills and knowledge to lead and guide others in the workplace and to manage effective, motivated, high performing teams in all types of organisations and industries.

About this program

Irrespective of the industry you work in, the skills of leadership are the same, even though the skills applied vary.  Our highly practical program blends the latest techniques for individuals to learn the skills to manage themselves and lead others in the ever-changing workplace with proven approaches and strategies that help your leaders get the best from their people.

During the program, participants apply the learning, activities and assessments to their day-to-day role and have opportunities to set goals, develop work priority plans and be self-reflective.

Our program is customised to your organisational needs and can be delivered to meet your schedule.   

Why invest in leadership and management skills for your people?

  • Good leadership can increase job satisfaction, staff engagement and retention, reduce costly turnover and improve the productivity of your organisation.
  • Developing your high-potential employees gives them the tools to manage and lead their teams to complete projects efficiently, on budget and on time.
  • Leaders who can communicate, coach, mentor and develop others, will create teams that can meet goals and provide a positive working environment that supports mental health and wellbeing.

Who in your team would benefit from this course?

  • Staff who have been promoted to a team leader, supervisory or management position.
  • Staff with technical or vocational experience who would like to start or progress their career in leading others.
  • Staff who already work in roles such as frontline managers, leading hands, supervisors, team leaders or managers who would like to gain a formal management qualification.

Need more information on this program?

Call us on 03 9510 0477 or +61 3 9510 0477 or use our contact form.

Why choose us?

We specialise in the performance, productivity and development of your people. Whether it is through developing leadership potential, productivity, performance skills, project management, relationship development or individual and team performance, We partner with our clients to develop empowered, engaged and high-performing people who bring their best to create thriving organisations.

About the program structure

In our program, participants learn how to communicate effectively as leaders, build relationships, set priorities, and implement operational plans and continuous improvement. The techniques learnt in the programs can then be applied to a participant’s particular situation and workplace to improve engagement, increase productivity and the delivery of exceptional results. 

To attain the BSB40520 Certificate IV in Leadership and Management, participants must be deemed competent in 12 units of competency (five core, seven electives) over an eight-day program delivery, plus workplace tasks. The face-to-face sessions incorporate case studies, facilitated discussions and activities where the participant draws from their own experience.

The standard eight days of training is broken into 4 x 2 day modules (9 hour days including breaks), plus a workplace task per module ; however, the program is customised to your organisation’s needs and timeline. For example, the program can be taken in consecutive days, broken into half-day sessions or delivered with gaps in between to allow participants to practice skills learnt in each module back at their workplace, supported by an expert management facilitator.

Does your organisation need to focus on a specific area of Leadership and Management?
If your organisation wants to develop your leaders in one particular area of our Leadership and Management program, any of our two-day program module can be taken as stand-alone programs (accredited or non-accredited) customised to your specific needs.

We also offer this program online via live and interactive facilitator-led delivery via computer. 
Contact us to discuss how we can develop a training solution to meet your organisational objectives here.

Find out more about our LDN-i online delivery platform here.

Participants in this program will:


Learn how to communicate effectively a leader and build relationships, set priorities, implement operational plans and continuous improvement


Gain practical supervisory and leadership capability that can be applied everyday


Grow confidence in leading others, and enhance their communication and feedback skills


Develop skills in planning, problem solving, managing challenging situations, leading change, influencing, achieving and sustaining operational outcomes and culture shifts


Gain skills in delegation, planning and managing workflow to support quality and efficiency


Learn to build strong relationships with internal and/or external customers and deliver excellence in service, support and advice


Develop the ability to deliver a healthier workplace culture, reduced absenteeism and increased productivity

What’s covered in each program module?

For program information about the content of each two-day module, use the + icon on the toggles below.

Module 1 - Leading Communication (2 days)

This two-day module supported by workplace application and assessment delivers three units toward BSB40520 Certificate IV in Leadership and Management. Good communications have long been positioned as one of the fundamental skills of strong leaders. Quality interpersonal skills have been proven to build trust and robust relationships that underpin the development of teams and increase the influence of an individual both internally and externally. This two-day program addresses these skills not as a ˜nice to have’ but rather as fundamental to the achievement of improved results through interactions with others. Increased productivity, delivery of efficiencies and reduced rework due to miscommunication are only some of the deliverables that this module seeks to achieve.

Participants attending this module will build the ability to flex to the way they communicate to the preferred communication styles of others. This is achieved through gaining deeper listening skills and more informed ˜reaction management’. Whether with direct reports, clients or peers, participants will learn how to give effective feedback, constructively engage in conflict by listening to different perspectives and seeking to deal with others respectfully and confidently.

Units covered in this module:

BSBXCM401 – Apply communication strategies in the workplace
BSBCMM412 – Lead difficult conversations
BSBLDR412 – Communicate effectively as a workplace leader

At the end of this module participants will be able to:

  • Evaluate appropriate methods of communication, identify barriers to effective communication and engage others in ideas generation
  • Ask quality questions and listen more deeply for an increased understanding of core issues and motivations
  • Develop trust and confidence in others through quality interactions that deliver the agreed outcomes
  • Run presentations and meetings that engage others, create two-way conversations that result in action
  • Give effective feedback for performance improvement
  • Self-manage difficult conversations for more effective outcomes
  • Manage difficulties in the workplace and work performance to create positive outcomes
  • Engage in effective record keeping and reporting on communication outcomes
  • Maintain networks and sustain quality relationships with teams, peers and clients, monitoring satisfaction levels and addressing issues proactively.

Module 2 - Leading Teams (2 days)

This two-day module supported by workplace application and assessment delivers four units toward BSB40520 Certificate IV in Leadership and Management.

Leaders who can harness a team environment that is inclusive, where individuals know how they add value to the broader business and who are clear about expectations on their performance will achieve results far beyond those that do not. Team leadership requires an understanding of what individuals and the group need in different situations in order to feel confident, and competent and to continue to build skills in the evolving workplace.

Designed both for managers of intact teams, project teams and for team members working in a matrixed organisation, this module outlines the key stages of team development and how to move the team from early relationship development through to an aligned focuses on goals and collaborative work flow. This two-day program also focuses on planning and prioritisation in order to create efficiencies, reduce rework and optimise individual performance.

Units covered in this module:

BSBLDR411 – Demonstrate leadership in the workplace
BSBLDR414 – Lead team effectiveness
BSBXTW401 -Lead and facilitate a team
BSBLDR413 – Lead effective workplace relationships

At the end of this module participants will be able to:

  • Better appreciate where to focus their energy in order to increase influence and reduce lost time on things beyond their control
  • Plan, prioritise and evaluate resources in order to create efficiencies and optimise performance
  • Identify opportunities to delegate tasks to support individual skills development and in-role growth
  • Recognise behaviours that occur at each stage of team development
  • Intervene appropriately to lead individuals through the stages of team development (either as a manager or team member)
  • Review their current team against the characteristics of a high-performing team and develop strategies to progress toward this
  • Build a vision and compelling reason to motivate team members and subcontractors to work together toward optimal performance
  • Set goals to support a growth mindset and opportunities for development
  • Create action plans that can be implemented with current teams

Module 3 - Innovation and critical thinking (2 days)

This two-day module supported by workplace application and assessment delivers three units toward BSB40520 Certificate IV in Leadership and Management.

Leaders are required to think quickly, innovate and make decisions in a fast-paced environment. Participants discover how to adapt their leadership style, to successfully solve the many problems leaders face on a day-to-day basis, to deliver on robust outcomes in complex work environments while juggling conflicting priorities. Participants will learn how to apply critical thinking to innovate and continuously improve, while confidently understanding how to manage projects and plans in an ever-changing environment.

Units covered in this module:

  • BSBOPS402: Coordinate business operational plans
  • BSBPMG430: Undertake project work
  • BSBCRT411: Apply critical thinking to work practices

At the end of the module participants will:

  • Learn how to solve problems with innovative thinking
  • Explore how to manage contingencies that arise when implementing something new
  • Understand the difference, and need for, critical and creative thinking in the innovation process
  • Learn how to manage stakeholders in the innovation processes
  • Discover how to increase productivity through co-ordinating business operational plans
  • Discover how to evaluate and test ideas as solutions to problems

Module 4: Leading diversity and managing change (2 days)

This two-day module supported by workplace application and assessment, delivers two units toward BSB40520 Certificate IV in Leadership and Management.

Units covered in this module:

  • BSBLDR521- Lead the development of diverse workforces
  • BSBTWK503 – Manage meetings

Day 1 – Leading diversity

Day 1 will centre on diversity and inclusion. There will be discussions on diversity of thought, actions, beliefs, and practice. Learn how promoting an inclusive workplace can support your team’s growth and productivity. Designed to uncover conscious and unconscious barriers to accepting of difference, you will leave with a new understanding and awareness of this topic.

During this module participants will:

  • Build personal relevance around what diversity and inclusion means
  • Understand the personal and business benefits of diversity and inclusion
  • Determine the internal and external barriers that prevent inclusion in the workplace and learn what to do when the barrier presents itself
  • Learn how to embed diversity into plans and day to day operations; and
  • Discover how to support the development of a diverse and inclusive workforce
  • Identify your own beliefs and attitudes in relation to diversity and inclusion in various areas

DAY 2 – Managing change

Day2 will centre around change as change is constant. Change of priorities, team members, deadlines, skills, briefs, boundaries, leadership, and job roles. In this one-day program understand how to manage change within yourself and your team, and importantly how to manage constant change and the corresponding change fatigue. Discover how to communicate change that empowers productivity not polarises action

During this module participants will:

  • Understand how change affects performance and a Leader’s role in this journey
  • Recognise the signs of change fatigue, what causes it and potentially what could tip people over the edge
  • Discover what people need most during change and what a Leader can do to help their team manage change fatigue and uncertainty (including the impact upon people’s reactions and emotions) and create a climate of certainty in the face of shifting priorities.

Need more information on this program?

Call us on 03 9510 0477, internationally on +61 3 9510 0477 or use our contact form.


While there are no educational prerequisites for this course, English language proficiency, literacy and numeracy skills are needed to complete the course and the assessment activities.

Have extensive experience or qualification?

If your people have extensive vocational work experience in management or leadership without a formal qualification, they may consider applying for RPL (Recognition of Prior Learning), a process for giving credit for skills, knowledge and experience gained. They will be required to gather evidence of their experience. There is a fee for RPL assessment.

If they previously completed units of competency or qualifications which are the same or equivalent to the units in this program, they can apply for Credit Transfer (CT). They will be required to provide copies of their Certificate, Statement of Attainment or USI transcript.

For more information contact [email protected].

Want this program customised for your workplace?

We can customise this program for your specific industry and workplace and deliver it on-site all around Australia.

Call us on 03 9510 0477, internationally on +61 3 9510 0477 or use our contact form.