Australia Wide 03 9510 0477 | International +613 9510 0477 | info@safetydimensions.com.au
Qantas safety video a trip down aviation memory lane

Qantas safety video a trip down aviation memory lane

The new Qantas in-flight safety video ‘A Century of Safety’ spans 10 decades and showcases some of the moments that have made Qantas the world’s safest airline.

The video takes passengers on a trip down memory lane, recreating the aircraft , uniforms and music from the past 100 years.

Dreamworld Coroner finds leadership culpable

Dreamworld Coroner finds leadership culpable

On 25 October 2016, a tragic incident occurred on the Thunder River Rapids Ride (TRRR) at Dreamworld Theme Park, claiming four lives.

 

The 30-year-old TRRR ride was a water based family orientated ‘moderate thrill ride’ where patrons simulated white water rafting in a circular raft, suitable for patrons over the age of two, with the option of having children seated on an adult’s lap.

On that day Raft 5 became stranded on steel support rails situated at the end of the rides’ conveyor belt and it continued to travel where it collided with another raft before being lifted and pulled vertically into the conveyor mechanism. However, Kate Goodchild, Luke Dorsett, Cindy Low and Roozbeh Araghi were caught in the mechanism of the ride, and were either trapped in the raft or ejected into the water beneath the conveyor. Although ride operators and some patrons immediately responded, the four were declared deceased at the scene. Two children, aged 10 and 12, seated at the top of Raft 5 were able to free themselves and escape to safety.

Beginning 2018,  Coroner James McDougall ‘s inquest examined the circumstances that caused the fatalities, including:

  • The construction, maintenance, safety measures, staffing, history and modifications of the ride.
  • The sufficiency of the training provided to staff in operating the ride.
  • The regulatory environment and applicable standards by which amusement park rides operate in Queensland and Australia.
  • What further actions and safety measures could be introduced to prevent a similar future incident from occurring.

Coroner James McDougall handed down his findings on Feb 24 2020 telling the Queensland court that there was a “total” and “systemic failure by Dreamworld to ensure all aspects of safety” and referred parent company Ardent Leisure for possible prosecution.

The findings included:

  • That the design and construction of the TTTR ride “posed significant risk” to patrons.
  • “Dreamworld could, and should, have identified the safety issues” but there was no evidence of an engineering assessment on the TTTR ride in 30 years.
  • There were “frighteningly unsophisticated systems” in place, that “shoddy record-keeping was a significant contributor to this incident and contributed to the masking of the real risk of the ride” and that the likelihood of a serious accident “was simply a matter of time”.
  • The responsibilities placed on operational staff was stressful and “clearly unreasonable and excessive” which included monitoring of the pumps, CCTV, air pressure of the gates and queue lines. Operating the ride was “complex, confusing” and the ride lacked the “required labelling”, with ride operators having to perform more than a dozen tasks in the space of a single minute.
  • Each of the trained ride operators, noted that a requirement the role was to watch the water level, done by looking at an informal ‘scum’ mark around the trough of the ride, as well as the buoyancy of the rafts at the load and unload station, and whether they were sitting on the rails.
  • There was also evidence of “an inherent lack of proper training and process in place at Dreamworld to ensure the training provided to new Ride Operators and Instructors was suitable for the roles and responsibilities to be undertaken.”

Following the Dreamworld tragedy and the in the wake of the deaths of two workers at the Eagle Farm racecourse, Queensland introduced the charge of industrial manslaughter in 2017. Under those laws Ardent Leisure, Dreamworld’s parent company, would faces fines of up to $3 million, with individual executives facing up to $600,000 and five years’ jail.

However, this law does apply retrospectively and the industrial manslaughter provisions only apply to the deaths of workers, not visitors to a workplace.

Coroner McDougall said he “reasonably suspected” Ardent Leisure had committed an offence under the Work Health and Safety Act 2011 and advised he would be referring the company to the Queensland Office of Industrial Relations to consider prosecutions. In 2017 Queensland Police advised that no criminal charges would be laid against Dreamworld staff over the fatalities.

Coroner McDougall stated in his remarks that “such a culpable culture can exist only when leadership from the board (of Dreamworld’s parent company, Ardent Leisure) down are careless in respect of safety … that cannot be allowed.”

Download the complete Coroner’s report:

https://www.awu.net.au/wp-content/uploads/2020/02/10545784-final-dreamworld-draft-6-for-upload_compressed.pdf

Ready to train your people in safety, risk management, hazard identification or subcontractor management?

We have a range of programs to train your people in risk management, hazard identification  and subcontractor management which can be tailored specifically to your industry and organisational needs. Training can be delivered as individual modules or as part of one of our accredited programs.

You can see our full program suite here >> or see some relevant qualifications or units below:

BSB41419 Certificate IV in Work Health & Safety

The BSB41419 Certificate IV in Work Health and Safety is a nationally accredited program that will teach you how to identify hazards in the workplace, assist with responding to incidents, assess and control risk and consult on work health and safety issues. This program is most suited to those in a Safety Officer or Health and Safety Representatives role, or those currently in leadership roles wishing to shift their career into Health and Safety.

Read more about this program >>

Risk Assessment & Hazard Identification

This program helps you identify and describe the difference between a hazard and a risk, and introduces a way of thinking about hazard identification and risk management as an everyday activity.

It will also enhance the skills and capabilities of leaders in the areas of hazard identification, risk analysis and identification and how to implement appropriate risk controls.

Contact us.

 

Subcontractor Management

Learn to effectively manage WHS site risks and performance by learning how to effectively select, manage and monitor the complex and difficult world of subcontractors.  It also covers the WHS obligations regarding subcontractors, stepping through the various stages of effective subcontractor management, including assessing, evaluating safety history, attitude and managing expectations of performance and reporting.

See our 1-day program >>

Want to find out more about how we can customise our programs to your industry and organisation?
Let's talk!
Call us on 1300 453 555, email info@safetydimensions.com.au or use our contact form here.

From our blog

Qantas safety video a trip down aviation memory lane

Qantas safety video a trip down aviation memory lane

The new Qantas in-flight safety video ‘A Century of Safety’ spans 10 decades and showcases some of the moments that have made Qantas the world’s safest airline. The video takes passengers on a trip down memory lane, recreating the aircraft , uniforms and music from...

read more
Dreamworld Coroner finds leadership culpable

Dreamworld Coroner finds leadership culpable

On 25 October 2016, a tragic incident occurred on the Thunder River Rapids Ride (TRRR) at Dreamworld Theme Park, claiming four lives.   The 30-year-old TRRR ride was a water based family orientated ‘moderate thrill ride’ where patrons simulated white water...

read more
What our learners say about our programs

What our learners say about our programs

The National Centre for Vocational Education Research surveyed graduates of our nationally recognised Vocational Education and Training (VET) programs. This report provides a summary of the outcomes of students who completed nationally recognised VET programs during...

read more
How to support your staff through traumatic events

How to support your staff through traumatic events

For many, 2020 has been a rough start to the year. With the horrific bushfires in Australia and fear of the spread of Coronavirus globally and locally, many workplaces are dealing with staff directly or indirectly impacted by trauma emanating from these events. Some...

read more
How to nail your goals

How to nail your goals

Are you left with a bundle of New Year’s resolutions which sounded like a good idea at the time, but never made it past the idea stage? Here are six hacks to revive those goals. 1. Know what you want and get SMART about it Goals work best if they have broader purpose...

read more

What our learners say about our programs

What our learners say about our programs

The National Centre for Vocational Education Research surveyed graduates of our nationally recognised Vocational Education and Training (VET) programs.

This report provides a summary of the outcomes of students who completed nationally recognised VET programs during 2018, using data collected in mid-2019. The figures are derived from the National Student Outcomes Survey.

 

Here’s the highlights :

 

%

97% were satisfied with the overall quality of our training

%

93.7% would recommend our training

%

96.4% would recommend us as their training provider.

%

89.3% achieved their main reason for doing the training.

Download the full report
Source: National Centre for Vocational Education Research (NCVER) Australian vocational education and training statistics 2019.
https://www.ncver.edu.au/

From our blog

Qantas safety video a trip down aviation memory lane

Qantas safety video a trip down aviation memory lane

The new Qantas in-flight safety video ‘A Century of Safety’ spans 10 decades and showcases some of the moments that have made Qantas the world’s safest airline. The video takes passengers on a trip down memory lane, recreating the aircraft , uniforms and music from...

read more
Dreamworld Coroner finds leadership culpable

Dreamworld Coroner finds leadership culpable

On 25 October 2016, a tragic incident occurred on the Thunder River Rapids Ride (TRRR) at Dreamworld Theme Park, claiming four lives.   The 30-year-old TRRR ride was a water based family orientated ‘moderate thrill ride’ where patrons simulated white water...

read more
What our learners say about our programs

What our learners say about our programs

The National Centre for Vocational Education Research surveyed graduates of our nationally recognised Vocational Education and Training (VET) programs. This report provides a summary of the outcomes of students who completed nationally recognised VET programs during...

read more
How to support your staff through traumatic events

How to support your staff through traumatic events

For many, 2020 has been a rough start to the year. With the horrific bushfires in Australia and fear of the spread of Coronavirus globally and locally, many workplaces are dealing with staff directly or indirectly impacted by trauma emanating from these events. Some...

read more
How to nail your goals

How to nail your goals

Are you left with a bundle of New Year’s resolutions which sounded like a good idea at the time, but never made it past the idea stage? Here are six hacks to revive those goals. 1. Know what you want and get SMART about it Goals work best if they have broader purpose...

read more

How to support your staff through traumatic events

How to support your staff through traumatic events

For many, 2020 has been a rough start to the year.

With the horrific bushfires in Australia and fear of the spread of Coronavirus globally and locally, many workplaces are dealing with staff directly or indirectly impacted by trauma emanating from these events.

Some lost loved ones, their homes and/or animals in the fires or are close to those who have. They may have fought the fires with the CFA on behalf of grateful communities, helped their neighbours or friends defend their homes or evacuate from harm’s way under intense circumstances. Family or friends may be isolated or quarantined in the Coronavirus response or are waiting on tenterhooks for news on affected relatives or friends.  Both of these situations are ongoing.

Emotionally and physically so many Aussies have been traumatised, so what can you, a colleague or supervisor do to help?

Everyone deals with trauma differently.  There is no ‘right way’.  Some will want to talk about it whilst others won’t.  Some find it difficult to focus or will withdraw, while others are all talk.  Some are emotional whilst others behave just like they did before the events. What is common to all is what they’ll need from you as their workmate or Manager.


Listen

Truly listen.  This is not interrupting them with your own view on what has happened, cutting them short or telling them how they ‘should’ be feeling, for example “aren’t you angry at those darn pollies“? It is not about making them feel their reaction is wrong or ‘making’ them talk about it if they don’t want to.

Listening is being present in the moment with them.  Listening is letting them share what they wish to (or not). Listening is letting them express as little or as much as they wish.  Listening is not judging.  Listening is accepting a perspective and allowing them to share.  Whatever their reaction, remind yourself they are having a very normal response to a very abnormal and traumatic event, and let them express what and how they feel in a way appropriate to them.


Acknowledge

“I used to think the worst thing in life was to end up all alone. It’s not.
The worst thing in life is to end up with people that make you feel alone”.

Robin Williams

Acknowledge how they feel. When you acknowledge how someone feels they feel supported and not alone. Statements such as “I can’t imagine how frightened you would have been” are appropriate. Everyone will feel differently as everyone’s experience is different – sad, angry, frightened, scared or frustrated – empathise and acknowledge their feelings and accept their reaction as just that – their unique reaction.

The worst thing you can do is tell them how they ’should be feeling’ or what you think they should do to fix, or get relief from the situation. They won’t feel listened to or heard.  When you are present, listen deeply and acknowledge how they feel – they will feel heard and supported and most importantly, not alone.


Support

Know the difference between listening and acknowledging vs counselling.  As a Manager or work colleague it is not our role to provide counselling at work.  Rather, our role is to support people the best way we can, and when it comes to the psychological side of dealing with trauma, this support includes encouraging them to seek professional support.

Never attempt to provide counselling to others unless you are qualified to do so.  Why?  Trauma is a tricky topic to integrate and process, and you may do more harm than good if you venture into this territory (even with the best intent) without the skills and knowledge to truly help.  Also, the workplace is often a refuge for people experiencing trauma and to blur boundaries by attempting to help them ‘process’ emotion at work, can have countless side effects.

Your role is to listen, acknowledge and support.  This support may include referrals to a professional and often practical help such as flexible work hours or working from home, time off, food, clothing or housing or perhaps reduced workloads.  These supports are needed, wanted and will show you care without venturing into territory where you are not qualified to offer advice.

Listenacknowledgesupport. Three simple steps that will make a huge difference.

Where you or your staff can get support

Lifeline
13 11 14
Lifeline provides free, 24-hour Telephone Crisis Support service in Australia. Volunteer Crisis Supporters provide suicide prevention services, mental health support and emotional assistance, not only via telephone but face-to-face and online.

Beyond Blue
1300 22 4636
Beyond Blue is an Australian independent non-profit organisation working to address issues associated with depression, suicide, anxiety disorders and other related mental disorders

Embrace Multicultural Mental Health 
(02) 6285 3100
A national platform for multicultural communities and Australian mental health services to access resources, services and information in a culturally accessible format.

Headspace
1800 650 890
Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.

Want to be a better leader?

In our programs designed for emerging leaders, you’ll learn how to provide leadership and guidance to others in the workplace and to manage effective, motivated, high performing teams in all types of organisations and industries.

Our program are customised to your organisations needs and timeline with time between the sessions to enable staff to trial their new skills within the workplace supported by an expert management facilitator.

To find out how we can customise our programs for your needs contact us on 1300 453 555, info@safetydimensions.com.au or click here.

From our blog

Qantas safety video a trip down aviation memory lane

Qantas safety video a trip down aviation memory lane

The new Qantas in-flight safety video ‘A Century of Safety’ spans 10 decades and showcases some of the moments that have made Qantas the world’s safest airline. The video takes passengers on a trip down memory lane, recreating the aircraft , uniforms and music from...

read more
Dreamworld Coroner finds leadership culpable

Dreamworld Coroner finds leadership culpable

On 25 October 2016, a tragic incident occurred on the Thunder River Rapids Ride (TRRR) at Dreamworld Theme Park, claiming four lives.   The 30-year-old TRRR ride was a water based family orientated ‘moderate thrill ride’ where patrons simulated white water...

read more
What our learners say about our programs

What our learners say about our programs

The National Centre for Vocational Education Research surveyed graduates of our nationally recognised Vocational Education and Training (VET) programs. This report provides a summary of the outcomes of students who completed nationally recognised VET programs during...

read more
How to support your staff through traumatic events

How to support your staff through traumatic events

For many, 2020 has been a rough start to the year. With the horrific bushfires in Australia and fear of the spread of Coronavirus globally and locally, many workplaces are dealing with staff directly or indirectly impacted by trauma emanating from these events. Some...

read more
How to nail your goals

How to nail your goals

Are you left with a bundle of New Year’s resolutions which sounded like a good idea at the time, but never made it past the idea stage? Here are six hacks to revive those goals. 1. Know what you want and get SMART about it Goals work best if they have broader purpose...

read more

Working in air pollution – what are an employer’s obligations?

Working in air pollution – what are an employer’s obligations?

If your job requires you to work outside, the recent bushfires and dust storms may put your and your staff at risk of exposure to air pollution. As an employer you need to be aware of your legal obligations.

Under the Work Health Safety Act 2011, employers have a duty to, so far as is reasonably practicable, ensure health and safety by eliminating or minimising risks – this is not only for their employees but also for subcontractors.

Smoke from bushfires is made up of very small particles and gases. These particles in the air can irritate your eyes, nose and throat, causing itchy/burning eyes, runny nose, headaches, irritate the throat or sinuses and cause shortness of breath. The particles are so small they can also penetrate deep into the lungs. In healthy people these symptoms may be temporary, however those with a lung or heart condition may experience a worsening of their condition, leading to a more severe response such as an asthma attack or heart attack.

So how do you keep people safe and meet your obligations?

First you should check your local air quality index to determine the level of air quality and risk where you are working.

You can check your states environment protection authority website for the most up to date readings:

NSW

Victoria

Queensland

South Australia

Western Australia

Tasmania

Northern Territory

Australian Capital Territory


According to Safe Work Australia, dust and smoke may:

  • reduce air quality and impact visibility
  • settle onto equipment and impact the functioning of plant and grip of surfaces
  • irritate the airway, nose and eyes.

You must talk to your workers and their elected Health and Safety Representatives (HSRs) and take their views into account when deciding on control measures to eliminate or minimise WHS risks at your workplace, including measures to eliminate or minimise risks from air pollution.

Your workplace must have measures in place to manage the risks to health and safety caused by working outdoors when air quality is reduced, including:

  • working indoors (where possible)
  • rescheduling outdoor work until conditions (e.g., visibility and air quality) improve​
  • ensuring plant is functioning correctly and has not been affected by dust or debris
  • cleaning any dust and debris off outdoor surfaces
  • providing personal protective equipment such as eye protection and correctly fitted P2 rated face masks.


Safe Work Australia has published guidance on ‘Managing the risks from air pollution: Advice for PCBUs’:

https://www.safeworkaustralia.gov.au/doc/managing-risks-air-pollution-advice-pcbus

 

References:
Safe Work Australia https://www.safeworkaustralia.gov.au
Health NSW https://www.health.nsw.gov.au/environment/air/Pages/bushfire-illness.aspx

Ready to train your people in safety, risk management, hazard identification or subcontractor management?

We have a range of programs to train your people in risk management, hazard identification  and subcontractor management which can be tailored specifically to your industry and organisational needs. Training can be delivered as individual modules or as part of one of our accredited programs.

You can see our full program suite here >> or see some relevant qualifications or units below:

BSB41419 Certificate IV in Work Health & Safety

The BSB41419 Certificate IV in Work Health and Safety is a nationally accredited program that will teach you how to identify hazards in the workplace, assist with responding to incidents, assess and control risk and consult on work health and safety issues. This program is most suited to those in a Safety Officer or Health and Safety Representatives role, or those currently in leadership roles wishing to shift their career into Health and Safety.

Read more about this program >>

Risk Assessment & Hazard Identification

This program helps you identify and describe the difference between a hazard and a risk, and introduces a way of thinking about hazard identification and risk management as an everyday activity.

It will also enhance the skills and capabilities of leaders in the areas of hazard identification, risk analysis and identification and how to implement appropriate risk controls.

Contact us.

 

Subcontractor Management

Learn to effectively manage WHS site risks and performance by learning how to effectively select, manage and monitor the complex and difficult world of subcontractors.  It also covers the WHS obligations regarding subcontractors, stepping through the various stages of effective subcontractor management, including assessing, evaluating safety history, attitude and managing expectations of performance and reporting.

See our 1-day program >>

Want to find out more about how we can customise our programs to your industry and organisation?
Let's talk!
Call us on 1300 453 555, email info@safetydimensions.com.au or use our contact form here.

From our blog

Qantas safety video a trip down aviation memory lane

Qantas safety video a trip down aviation memory lane

The new Qantas in-flight safety video ‘A Century of Safety’ spans 10 decades and showcases some of the moments that have made Qantas the world’s safest airline. The video takes passengers on a trip down memory lane, recreating the aircraft , uniforms and music from...

read more
Dreamworld Coroner finds leadership culpable

Dreamworld Coroner finds leadership culpable

On 25 October 2016, a tragic incident occurred on the Thunder River Rapids Ride (TRRR) at Dreamworld Theme Park, claiming four lives.   The 30-year-old TRRR ride was a water based family orientated ‘moderate thrill ride’ where patrons simulated white water...

read more
What our learners say about our programs

What our learners say about our programs

The National Centre for Vocational Education Research surveyed graduates of our nationally recognised Vocational Education and Training (VET) programs. This report provides a summary of the outcomes of students who completed nationally recognised VET programs during...

read more
How to support your staff through traumatic events

How to support your staff through traumatic events

For many, 2020 has been a rough start to the year. With the horrific bushfires in Australia and fear of the spread of Coronavirus globally and locally, many workplaces are dealing with staff directly or indirectly impacted by trauma emanating from these events. Some...

read more
How to nail your goals

How to nail your goals

Are you left with a bundle of New Year’s resolutions which sounded like a good idea at the time, but never made it past the idea stage? Here are six hacks to revive those goals. 1. Know what you want and get SMART about it Goals work best if they have broader purpose...

read more

How to nail your goals

How to nail your goals

Are you left with a bundle of New Year’s resolutions which sounded like a good idea at the time, but never made it past the idea stage?

Here are six hacks to revive those goals.

1. Know what you want and get SMART about it

Goals work best if they have broader purpose and a way to measure their success.

This works best in two parts. First establish the overarching WHY of your chosen goal. Ask, why is that goal important to you? Keep asking ‘why’ till you find a context that inspires you.  If you’re looking find a new job, perhaps your ‘why’ is to ‘do challenging work that uses my skills and expands my boundaries’.

Similarly a goal to lose 5kg might be more inspiring to have the ‘why’ of improved health, vitality and wellbeing.

Once you’ve got your overarching ‘why’, make sure your goals are SMART: SpecificMeasurableActionableReinforcingTrackable.

2. Find an ally

If you want to make your goal stick, share it with someone who’s willing to keep you in check. Tell them why the goal is important to you and ask them to remind you if you go off track. Tapping into groups that have like-minded people, or connecting with someone else who shares the same goal (or has already achieved it) can motivate you to stay on track.

3. Line your ducks up

Whether it’s a personal or professional goal, make sure you have your resources ready to deploy. Planning to run a marathon won’t turn out so well without a training plan and shoes that will go the distance. Ask, do you need to pace yourself, or is it a sprint? Know what you need to do (actions), have (resources) and be (personal attributes) to meet your goal.

4. Set micro-goals

Break down your overarching goals into bite sized micro-goals with milestones and diarise all the tasks you’ll need to complete to keep you on track.

5. Plan for a breakdown

It’s almost certain that something will come up that puts achieving your goal at risk. Life will get in your way, or maybe you’ll get in your own way. How you handle the obstacles and breakdowns will dictate your success or failure. Plan out what action you’re going to take when these breakdowns happen.

6. Celebrate the wins

Not all goals happen overnight, so it’s important to celebrate the small wins along the way to keep you motivated and to acknowledge how far you’ve come.

Want to crush some career goals this year?

Upskill with a nationally recognised qualification.

From our blog

Qantas safety video a trip down aviation memory lane

Qantas safety video a trip down aviation memory lane

The new Qantas in-flight safety video ‘A Century of Safety’ spans 10 decades and showcases some of the moments that have made Qantas the world’s safest airline. The video takes passengers on a trip down memory lane, recreating the aircraft , uniforms and music from...

read more
Dreamworld Coroner finds leadership culpable

Dreamworld Coroner finds leadership culpable

On 25 October 2016, a tragic incident occurred on the Thunder River Rapids Ride (TRRR) at Dreamworld Theme Park, claiming four lives.   The 30-year-old TRRR ride was a water based family orientated ‘moderate thrill ride’ where patrons simulated white water...

read more
What our learners say about our programs

What our learners say about our programs

The National Centre for Vocational Education Research surveyed graduates of our nationally recognised Vocational Education and Training (VET) programs. This report provides a summary of the outcomes of students who completed nationally recognised VET programs during...

read more
How to support your staff through traumatic events

How to support your staff through traumatic events

For many, 2020 has been a rough start to the year. With the horrific bushfires in Australia and fear of the spread of Coronavirus globally and locally, many workplaces are dealing with staff directly or indirectly impacted by trauma emanating from these events. Some...

read more
How to nail your goals

How to nail your goals

Are you left with a bundle of New Year’s resolutions which sounded like a good idea at the time, but never made it past the idea stage? Here are six hacks to revive those goals. 1. Know what you want and get SMART about it Goals work best if they have broader purpose...

read more