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Safety programs needs hearts and minds to succeed

Safety programs needs hearts and minds to succeed

One of the most difficult things about creating a strong safety culture is engaging the hearts and minds of everyone in your organisation to take ownership of safety – regardless of their title or job function.

Even with excellent systems and processes and an understanding your legal obligations – as behavioural specialists – we know if people really don’t perceive their actions could cause harm, changing their behaviour is very hard.

In addition to great systems and processes, whether in the Learning and Development area or Safety, you need to focus on 4 areas to shift safety culture, or implement any change process. These are 4 vital areas that underpin any attempt to shift behaviour.

They are:

Without your organisation having these 4 areas working together to engage the hearts and minds of supervisors, managers and leaders – they will say the same thing over and over, and incidents will keep repeating over and over. Neglecting any of those 4 areas is at best case, a recipe for frustration and fear – and in the worst case could lead to injuries and potential fatalities.

Think about the statements below – are they being driven by Values, Beliefs, Mindset or Attitude?

  • It won’t happen to me?
  • It will be quicker to do it this way?
  • I will get in trouble if I stop
  • I’ve always done it this way
  • Wrap me in bubble wrap why don’t you
  • Someone else will handle what I just saw
  • Phew! close call but we got there

It’s almost guaranteed that if you have put all the tools and systems in place and you’re not getting improvements in your safety/ leadership culture or safety statistics – then it’s a failure for your organisation to engage Values + Beliefs + Mindset + Attitude.

There is also one more critical factor that supports this – role modelling.
If as a leader, you don’t embody the attributes that you want to see in your people and ‘walk the talk’ – changing others is impossible.

Thankfully shifting VBMA’s, (and therefore Hearts and Minds) doesn’t have to be difficult – it can be done en-masse with a well-structured training program.

It is because of this understanding we work with leaders on the Hearts and Minds before cascading any safety leadership program throughout an organisation.

To find out more about a bespoke Hearts and Minds program tailored to your organisation’s challenges and potential click contact us here.

Ready To Engage Hearts & Minds?

Learn More About Our Foundational Behavioral Safety Program

Focusing on shifting individual attitudes and mindsets regarding how safety is viewed in the workplace,
this program also teaches new skills and knowledge to embed behaviour change at an individual and organisational level.

Find out more and download the course outline below or call us on 1300 453 555.

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Soldiering On? Codeine Products Now Prescription Only

Soldiering On? Codeine Products Now Prescription Only

Is your workforce “soldiering on” through colds, flu and pain with products that contain codeine?

From 1 Feb 2018 they’ll need a prescription for over-the-counter medicines containing codeine. This has implications for organisations who conduct drug and alcohol testing and for industries and occupations where a worker could kill or seriously injure themselves, another worker or a member of the public.

Have you updated your workforce regarding the change?
Has it been discussed at Toolbox talks?

THE BACKGROUND

What is codeine ?

Codeine is the most common form of the opiate (morphine-like) class of drugs, a narcotic used to treat pain by changing the way the brain and nervous system respond to pain. It is used in common over-the-counter pain relievers.

Effects include drowsiness, confusion, erratic behaviour, tiredness, poor concentration, blurred vision, dizziness, nausea, and sweating. Side effects of Codeine can seriously impact Workplace Health & Safety, especially for jobs that involve driving, machinery and high risk work.

Why is codeine now prescription only ?

Codeine is recognised as a drug of dependency by the Therapeutic Goods Administration. This is based on the evidence of harm caused by overuse and abuse of medicines – and that medicines containing codeine for pain relief offered very little additional benefit when compared to similar medicines without codeine. Thus codeine products have become prescription only.

What do the changes to codeine mean and what should your company do?

Given codeine has been in so many over-the-counter medications people may have used every day over a long period, there is a strong need to educate your workforce from a duty-of-care perspective.

Let your people know

Make people aware of the full list of codeine-based products previously available over-the-counter, which from 1 February 2018 requires them to have a prescription from a doctor.  View the list on the right, and see what the common brand names are.

Update your company policy

Depending on your company policy, people using codeine medications may be required to obtain a letter of verification that the use is not of a dependent nature, even if it was purchased before the cut-off date. This would be something to explore quickly, given the change is already in force.

Make people aware of the withdrawal symptoms and where to find help

It is important to be aware of codeine withdrawal symptoms. Without a prescription, some people may run out and suddenly stop taking it which may cause withdrawal symptoms.

Let your people know that if they are withdrawing from codeine, they should seek medical advice, as some of the common symptoms start within a few hours after the last dose and become strongest between 48 and 72 hours.

Withdrawal symptoms can include:

  • Cravings for codeine
  • Dilated pupils
  • Abdominal cramps, diarrhoea, nausea, vomiting
  • Lack of appetite
  • A runny nose and sneezing
  • Yawning and difficulty sleeping
  • Trembling, aching muscles and joints
  • Goosebumps, fever, chills, sweating
  • Restlessness, irritability, nervousness, depression

Next steps

For those organisations who conduct drug testing, it is important for you to advise your employees they now require a prescription for any medication containing codeine.  Failure to provide a prescription if codeine is found in their system will be in breech of policy.  You may wish to seek out an expert to help you revise your organisational Drug and Alcohol Policy and educate and inform your workforce.

The easiest and most effective way to deliver this to the workforce is is via an effective Toolbox Talk or Lunch and Learn where you explain the change to codeine use and your company policy, including the implications for a breech.

Safety Dimensions can help you with communicating safety messages effectively through either consultancy or our courses, both accredited and non-accredited. Email us on info@safetydimensions.com.au or contact 1300 453 555.

Need training in communicating safety messages to your people?

Check out our programs below to help you communicate more effectively like our Effective Safety Consultation Program.
Email us on info@safetydimensions.com.au or contact 1300 453 555.

WHAT PRODUCTS ARE NOW PRESCRIPTION ONLY?

Codeine may also be known by a brand or trade name. Some of these common brands are:

Generic Name / Brand names
Aspirin and codeine  / Aspalgin®, Codral Cold & Flu Original®
Ibuprofen and codeine / Nurofen Plus®
Paracetamol and codeine / Panadeine Forte®, Panamax Co®
Paracetamol, codeine and doxylamine / Mersyndol® and Mersyndol Forte®, Panalgesic®1

VIEW THE FULL LIST >>

HELP RESOURCES

More about withdrawal from codeine visit:
https://adf.org.au/alcohol-drug-use/supporting-a-loved-one/withdrawal

NPS MedicineWise
www.nps.org.au

Pain Australia
www.painaustralia.org.au

painHEALTH
https://painhealth.csse.uwa.edu.au

Australian Pain Management Association
www.painmanagement.org.au

Ask Your Pharmacist:
askyourpharmacist.com.au

Pain Link Helpline – 1300 340 357

Healthdirect Australia Advice Line – 1800 022 222
_________________________________

Sources

Therapeutic Goods Association https://www.tga.gov.au/codeine-info-hub
Alcohol and Drug Foundation: https://adf.org.au/help-support/support-services-directory/
Safe Work Australia https://www.safeworkaustralia.gov.au/drugs-alcohol
Arisk Video: https://www.youtube.com/watch?v=g1uG9Gyf-3U

 

Want to elevate your Toolbox Talks?

Effective Safety Consultation Program

This program focuses on helping participants generate genuine two-way communication.

Get the skills to:

  • Conduct effective and engaging Toolbox Talks, Pre-Start and safety meetings
  • Gain employees’ and team members’ attention and get them motivated about safety
  • Learn how to overcome potential barriers to achieve engaged participation
  • Ensure others don’t just hear, but understand safety messages
  • Show confidence as a communicator and leader
  • Apply effective consultation skills to all meetings

Download the course outline (page 9) in our full course brochure here >>

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Low “Near Miss” Reporting – Good Sign or Failure?

Low “Near Miss” Reporting – Good Sign or Failure?

Ready to train your people in hazard identification and risk management?

We have a range of programs that will train your people in hazard identification and risk management which we can tailor specifically to your industry organisational needs.

Training can be taken as individual training program (download our course outlines here), or as part of one of our accredited programs:

10604NAT Certificate IV in Safety Leadership (WHS) – Construction

BSB41415 Certificate IV in Work Health and Safety

BSB51315 Diploma Of Work Health And Safety

Need some training? We can customise to your needs.

A near-miss is defined as an “unplanned event that did not result in injury, illness or damage – but had the potential to do so.”

As organisations move through their safety culture maturity the issue of near-miss reporting raises its head. A mature organisation has a culture which tracks near-misses, examines how and why the near-miss happened, then puts in controls to minimise or eliminate the risk.  However not all organisations understand the purpose of near-miss reporting, or even if they say they do, they may fail to communicate benefits that reporting near-misses can bring to the safety of the organisation.

The purpose of near reporting is to allow the organisation to take cultural clues and assess their processes and procedures to determine how to prevent the “near-miss” occurring again with potential harm associated with it.

Some organisations celebrate low reported numbers of near-misses. However, many do this without closely determining what the low numbers mean? Did the near-misses not happen, or is it more likely that staff are just not reporting them?

Safety professionals agree that implementing a near-miss or close call reporting system works to rectify potential hazards and injuries.

Near-miss reporting is often described as a gift – because it hasn’t caused harm but instead is a wake-up call that something could have gone wrong if adequate controls weren’t put in place.

Near-miss reporting adds value in an organisation when it is treated in a proactive way – used to improve the workplace and move towards rectifying risks. At the same time support needs to be given to those who report the near-miss, and the learning that comes out of the near-miss or close call needs to filter through the whole organisation.

Why don’t people report near-misses?

There are five common reasons why employees / contractors don’t report near-misses or close calls.

  1. The fear of management reprisal. This could be; the fear of losing your job for speaking up, being branded a snitch or implicating others in the cause or the impact of the near-miss. For contractors it could be the fear of loss of reputation, work or an entire contract.
  2. Nothing happens. Near-miss reporting is seen as a ‘tick and flick’ requirement for management. The person reporting the near-miss does not ever hear or see what happens once they have submitted their report.
  3. The paperwork gets in the way. It’s just too much trouble to start up the paper trail which will go nowhere, so why should we all bother creating more work for everyone?
  4. What’s a near-miss and what do I have to report on? The uncertainty of what constitutes a near-miss and of exactly what has to be reported and sometimes even how to report it.
  5. It’s no biggie. The perception that it is ‘just something that happens in the line of work we do’.

10 Steps to encourage near miss reporting

  1. Train people in hazard identification. This has your people thinking proactively about hazards before they escalate into near misses. Safety Dimensions can help you with this.
  2. Remind your leaders and frontline staff that near misses being reported – especially if there have been a few in the past – are opportunities to improve, not slacken the focus on safety systems and procedures.
  3. Look for and share stories of where near miss reporting and rectifications have stopped a major incident or seek out and share near miss reports and how they are being responded to on a daily basis.
  4. Work collaboratively to work out a system to report near misses. i.e. potential for severe harm to people, plant/ assets, environment (high-risk). Keep it simple so everyone knows what to do and how to report.
  5. Make the reporting system easy to use and with the ability to collect useful data for rectification – this might mean you need to develop an anonymous reporting system, using technology i.e. online, an incident hotline, dedicated text message number or a mobile app.
  6. Encourage verbal reporting. You may need to start by doing the paper-work for your team.
  7. Praise whoever submits a near miss report. Let everyone know this is how they can play their part in stopping major incidents based on their reporting, before it happens again. The difference between complacency and speaking up (about a near miss or hazard) can make the difference between no one getting hurt, an injury or a tragic fatality.
  8. ACTUALLY DO SOMETHING. You’ve been given a wake-up call by a near-miss, now use that knowledge of what ‘could have happened’ to put in controls to eliminate or manage the risk immediately.
  9. At the end of each week, month or quarter, review the types of near misses that have occurred, with your team, to highlight trends and patterns to determine coaching / training / reinforcement/ procedure or systems review that your organisation needs to undertake to strengthen the area.
  10. Acknowledge the fact that your team sees near miss reporting as “the way things are done around here” and it’s no longer a tick and flick exercise.

Ready to train your people in hazard identification and risk management?

We have a range of programs that will train your people in hazard identification and risk management which we can tailor specifically to your industry organisational needs.

Training can be taken as individual training program (download all our course outlines here or the individual topics below) as part of one of our accredited programs:

10604NAT Certificate IV in Safety Leadership (WHS) – Construction

BSB41415 Certificate IV in Work Health and Safety

BSB51315 Diploma Of Work Health And Safety

DOWNLOAD COURSE OUTLINE NOW

 Risk Assessment including hazard identification, risk analysis.

This programs helps you identify and describe the difference between a hazard and a risk and introduces a way of thinking about hazard identification and risk management as an everyday activity. Enhances the skills and capabilities of leaders in the areas of hazard identification, risk analysis, and identification and how to implement appropriate risk controls.

DOWNLOAD NOW >>

DOWNLOAD COURSE OUTLINE NOW

Participate In Incident Investigations.

This program gives participants the mindset and skill set to undertake or assist in incident investigations, including how to identify and ensure all evidence and facts related to an incident  (or near-miss) are understood, sequenced and analysed.

Coach others to use best practice safety thinking when investigating near misses, high potential incidents and other critical events.

DOWNLOAD NOW >>

DOWNLOAD COURSE OUTLINE NOW

Manage Incident Investigations.

This program develops your skills to determine the requirements, protocols and processes of managing a post incident response, including leading others to gather evidence effectively, identifying the real causal factors of an incident, corrective and preventative actions and overseeing appropriate reporting, monitoring and reviews.

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Employers & Managers: New Industrial Manslaughter Law In QLD

Employers & Managers: New Industrial Manslaughter Law In QLD

Negligent Employers & Senior Executives Can Be Charged With Industrial Manslaughter- New Queensland Laws

In a media statement from the Queensland government, Industrial Relations Minister Grace Grace announced new industrial manslaughter laws passed the parliament, leaving negligent employers culpable in workplace deaths with nowhere to hide.

In response to the tragic fatalities at Dreamworld and an Eagle Farm work site in 2016, the Queensland government undertook a Best Practice Review of Workplace Health and Safety in Queensland. The creation of the new offence of industrial manslaughter was one of 58 recommendations contained in the report.  Industrial manslaughter allows the criminal prosecution of owners and employers for workplace deaths.

“Negligent employers culpable in workplace fatalities in Queensland will face severe penalties for the new offence of industrial manslaughter,” said Minister Grace.

“Individuals guilty of industrial manslaughter will face 20 years imprisonment, with corporate offenders liable for fines of up to $10 million. These penalties send out a strong message to all employers that negligence causing death won’t be tolerated under any circumstances.

“Because of increasingly elaborate corporate structures, up until now, it’s been difficult to prosecute some employers for manslaughter.

“But these new laws will hold all employers – regardless of their size or structure – accountable for negligence contributing to a worker’s death.

According to the review, worker representatives and plaintiff lawyers favour the creation of an offence of gross negligence causing death, while industry groups and other legal professional groups favoured retaining the status quo.

To date, the only Australian jurisdiction which had a specific industrial manslaughter type offence was the Australian Capital Territory.

“The legislation passed today is all about ensuring all Queensland workers can return home safely to their loved ones after a day’s work.”

Sources:

Queensland Government Media Release:
http://statements.qld.gov.au/Statement/2017/10/12/new-industrial-manslaughter-laws-to-protect-queenslanders-on-the-job

Best Practice Review Of Workplace Health and Safety:
https://www.worksafe.qld.gov.au/__data/assets/pdf_file/0016/143521/best-practice-review-of-whsq-final-report.pdf

Safety Dimensions will update this page as more news comes to hand about what this means in practice for the QLD safety community.

When Enhancing Safety Culture Heats Up – Ducab Dubai

When Enhancing Safety Culture Heats Up – Ducab Dubai

By Dr Paul Johnston. Lead Consultant and Facilitator

Safety Dimensions recently had an opportunity to expand our relationship with Ducab [the Dubai Cable Company, a leading manufacturer of cabling], assisting them in enhancing their HSE culture via a Behavioural Based Safety [BBS] program. Already OHSAS18001 certified, Ducab’s intention is to exceed mere compliance with the required standards, and to achieve international “best practice”. Safety Dimensions is excited to be working with them on their health and safety journey.

Challenges

The challenges faced by Ducab are both physical and cultural in nature. Physically, the average temperature in summer of 40°C+, is compounded not only by levels of humidity in excess of 60%, but also by the presence of aluminium and copper furnaces on site. Culturally, the workforce is as diverse as the wider Dubai population, with most originating from highly hierarchical societies that are characterised by a significant “power distance” in relationships.

Power distance is a term that describes how people belonging to a specific cultural group view power relationships between people, including the degree to which people not in “power positions” perceive and/or accept that power is spread unequally.

Strengths

Although the cultural backgrounds of Ducab’s workforce do indeed constitute a challenge in establishing, implementing and maintaining an effective BBS program, the same also provide a solid foundation on which to build. Whilst this may seem somewhat paradoxical, although the sense of power distance is significant, so is the importance of “team” and “community” to the workforce – this is the strength that has already contributed to Ducab’s success, and this is the strength on which the roll-out of the BBS program is being based. Indeed the Australian mindset of “looking after your mates” is a reasonable comparison. The main difference, however, is the perceptions associated with hierarchical relationships, and the manner of communication that is associated with it. (Continued below)

The way forward

In moving forward with Ducab, the intention is to build on their success and cultural strengths, extending their sense of “team” to create a greater sense of “permission” to have safety conversations with others, regardless of rank and title.

Will this be easy?….No.

Is it achievable?….Yes.

One of the key reasons for these answers is what we saw during our 3 weeks with Ducab. During this time, site visits and interviews were conducted, and 3 two day Safety Leadership workshops were facilitated, as was a one day Executive Masterclass. Throughout these activities, two themes remained  constant – the intent to work diligently for the good of the company, and the willingness to have open discussions in what were considered to be appropriate settings. The goal is to extend this so that all of Ducab is seen as an appropriate setting for such interaction. This goal, although challenging, is one that I believe Ducab can achieve – with this being based on the level of commitment and willingness to learn that was witnessed of both management and front-line operators alike during our time there.

Indeed, the current pace of development in Dubai, both in terms of commercial operations and infrastructure development, is remarkable – with this being reflected in the collective willingness to establish long term partnerships and to strive for international best practice.

With this in mind, we are looking forward to our next trip to Dubai, scheduled for early next year, and to see what the future in the region brings.

What did we learn ?

From our initial site visits, interviews, the subsequent Masterclass, through collaboration we all learned more about Ducab, the challenges they face and how we can move Safety forward in a tangible way.   The experience can best be summarised in the statement “Limitations are what we put in the way, not what are actually there”.  Ducab’s willingness to understand, challenge themselves and to apply a different approach to safety was quite evident, and it something that companies both internationally and locally could learn a lot from.

Our International Advantage

Safety Dimensions has instructionally designed and/or delivered behavioural safety leadership and similar programs in 20 countries.

Read more about our international advantage here : http://www.safetydimensions.com.au/international

To find out how Safety Dimensions can help your organisation transform Safety Culture, no matter where in the world you are, call us on 1300 453 555 in Australia or internationally on +613 9510 0477.

Download our course suite below.
We can customise all our programs to your specific needs and industry.

Call us on 1300 453 555 or internationally +613 95100477