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Our COVID-19 Response from LDN CEO Melissa Williams

Our COVID-19 Response from LDN CEO Melissa Williams

As the COVID-19 situation continues to evolve, our first and foremost focus is on the physical and mental health and wellbeing of our people, our clients, their staff and the wider community we all live in.

Updated March 30, 2020.  (LDN will regularly update its COVID-19 response based on government advice.)

Learning Dimensions Network (LDN) is the parent company of Safety Dimensions, Leadership Dimensions and Workplace Dimensions.

As the COVID-19 situation continues to evolve, our first and foremost focus is on the physical and mental health and wellbeing of our people, our clients, their staff and the wider community we all live in.

We are all united in facing these unprecedented circumstances and together we can support each other to rise to these new challenges. At LDN we only have essential staff working from our head office, with reconfigured office spaces in line with social distancing practices and additional office sanitisation procedures. All other staff are working remotely to enable the continued provision of our core business – delivery of instructional design, training and consulting services.

For clients with staff to work from home – we increased capacity in our LDN-interactive (LDN-i) solution so your learning and development programs can continue as usual just via computer or tablet.  

All face-to-face accredited and non-accredited training has moved to training via real-time, training technology, via computer or tablet. All existing programs have been adapted to ensure the same level of engagement and activities using Zoom real-time training technology – an platform we have been using since 2017.

The feedback from clients and learners has been highly positive not only due to learning outcomes, yet also for the ability for people to remain connected to their peers – something individuals and organisation need right now – a sense of purpose, future and connectedness.

This is not pre-recorded training – this is still facilitator-led, real-time, interactive training, just delivered via computer. Our facilitators are skilled in using this technology.  Our IT staff are trained to seamlessly support participants unfamiliar with technology. We still use discovery learning, utilise flipcharts, conduct breakout activities, share ideas, have conversations and role-play new skills and knowledge. All participants require is a computer or device connected to the internet (and we can loan tablets if staff don’t have access to one at home).

In summary, if healthy staff are working from home, training can absolutely still proceed via LDI-i (and funding may be applicable in some states).

You can find more information on LDN-i here>>.

We know that this is a challenging time and while physical health and safety is paramount, so is mental health and safety.

To support, we are providing pro bono consulting meetings with clients to help formulate how you can keep your teams connected and create a level of comfort in the ‘new normal’ in these uncertain times.  The sole outcome of these conversations is to help you help others in your business.  It is our way to support the community we work within.

To request a pro bono consulting conversation, please call 03 9510 0477 or email me at Melissa.w@LDN.com.au

For more information please email your LDN client contact, email at info@safetydimensions.com.au, use our contact form here or call our Head Office on 03 9510 0477.

Melissa Williams
CEO, Learning Dimensions 
Network

Find out how LDN interactive (LDN-i) can help organisations train and develop staff while isolated.

We can train your work from home team with interactive, facilitator-led, real-time programs that can be customised for your workplace and industry.

Call 1300 453 555 or email info@safetydimensions.com.au

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Train your staff at home with LDN Interactive (LDN-i) – helping organisations train and develop staff while isolated

Train your staff at home with LDN Interactive (LDN-i) – helping organisations train and develop staff while isolated

Safety Dimensions, Leadership Dimensions & Workplace Dimensions programs are now available through a facilitator-led, real-time, interactive training environment – via computer.

We don’t offer pre-recorded online programs – just the same experience of our face-to-face programs, delivered differently.

 

As COVID-19 isolation measures come into play around the nation, many businesses are preparing to have their workforces work from home, where their roles permit.

Even though business-as-usual is interrupted, we can help organisations add significant value to their workforce while they are working at home. Using our LDN interactive platform (LDN-i), you can train and upskill your workforce with real-time interactive, cloud-based training via computer in any of our Safety Dimensions, Leadership Dimensions or Workplace Dimensions programs.

This includes programs in safety leadership, risk management, hazard reduction, leadership, building relationships, managing subcontractors; or any of the programs in our suite of accredited and non-accredited safety or leadership programs.

LDN-i is based on the video conferencing platform Zoom and brings your team together remotely to learn in real-time. Led by one of our skilled facilitators, the platform simulates face-to-face workshop experiences such as, interacting with those in the virtual ‘room’, asking questions, using discovery learning, conducting breakout activities, sharing ideas, using polls, having conversations and role playing new skills and knowledge.


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What are the benefits of training with the LDN-i interactive platform while your people are working at home?

  • You can leverage the interruption in business-as-usual to upskill your people in a wide range of safety and leadership programs, customised to your organisational needs.
  • Your business can provide professional development for your people and you can choose from non-accredited courses or nationally recognised accredited qualifications.
  • The platform creates a sense of community and connection and your people will be able to see and interact with each other while working from home.
  • It helps your team manage their wellbeing by giving their day structure, allowing them to interactively work together and see and work with colleagues, even though isolated at home.
  • LDN can report on attendance and engagement in the same way we do in face-to-face programs.

 

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We don’t offer pre-recorded workshops, all our training is live, real-time facilitator-led engagement with participants, customised for your organisational needs and delivered in an interactive online environment.

Our instructional designers work with your organisation to design a program that meets your organisational needs, then deliver it to your workforce live from our three new permanent interactive training technology rooms at our Head Office, with more locations around Australia to come.

We utilise the Zoom interactive conferencing software, which is available cross-platform – either in a web browser or as a downloadable app for desktops or devices. Alternatively, it can be integrated into your intranet. The software is free for your users and uses an Advanced Encryption Standard (AES) 256-bit algorithm to keep everyone’s data safe.

To participate, participants are only required to be connected to the internet via desktop computer or a tablet device with a camera, mic and headphones. If your participant group doesn’t have access to hardware, LDN can provide tablets and headphones. We look after all the logistics and materials.

 

The LDN-i solution is the same great learning experience of our face-to-face training, just delivered differently.

Ready for a conversation on how we can create great learning experiences for your people while they're working from home?

  Contact us at info@safetydimensions.com.au, use our contact form here or call our
Head Office on 03 9510 0477.

    Are you an existing LDN client?

    For our clients who are continuing to run face-to-face training, you can read our COVID-19 response for information on the additional precautions we are implementing to keep learners and facilitators safe while learning together. We work in partnership with your organisational policies to ensure the safety of everyone as our number one priority while also mindful that the situation is ever-changing.

    If your workforce is mandating working from home, what your options?

    If your organisation is mandating work from home, we have the capacity to continue to deliver programs to your organisation, delivered straight to your staff while they are isolated through our interactive LDN-i interactive, facilitator-led live training, delivered via computer.

    They will still be able to interact with those in the virtual ‘room’, ask questions, use discovery learning, utilise flipcharts, conduct breakout activities, share ideas, have conversations and role-play new skills and knowledge.

    Our solution is the same great learning experience, just delivered differently.

    What technical set up do you need to make this happen?

    The Zoom software only requires an internet connection and works cross-platform on all PC and Mac desktop computers, devices and smartphones that have a camera and microphone, which most devices already have.

    The Zoom software platform is free for users, and is available either in-browser (through Chrome, Firefox etc.), as a downloadable app for computers and devices, or can be integrated by IT teams into your company intranet. You can select either of these options or have multiple points of access and your people will still be able to participate.

    How do people log on to a program and how do organisations know they’ve attended?

    Our project management team provide your participants with secure logins, just for your specific training session. We can also report on attendance and engagement in the same way we do in face-to-face programs.

    How secure is this?

    Zoom also encrypts all content at the application layer using the Advanced Encryption Standard (AES) 256-bit algorithm, so the contents of your training are secure.

    What if my people aren’t used to using technology this way?
    We have implemented technical help resources to seamlessly support participants not familiar with working with this form of technology. If your participant group doesn’t have access to the hardware, tablets can be provided.

    How about workbooks and assessments?

    We can still supply workbooks, handouts and assessments via post to your workforce and they can return assessments to us electronically for accredited programs. LDN will look after logistics in the same meticulous way we do with our face-to-face programs.

     

    How can you get started?
    For more information, or to discuss your options, please email your LDN client contact or call our Head Office on 03 9510 0477.

     

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    Leading through uncertain times – how to be a leader through the COVID-19 response.

    Leading through uncertain times – how to be a leader through the COVID-19 response.

    How can leaders make things feel as normal as possible to support ‘business as usual’ when we’re certainly not in a ‘business as usual’ environment?

     

    So here we are at the beginning of a seismic disruption to workplaces all around the world with the COVID-19 response. Organisations are shifting the way they’re doing businesses, some are closing temporarily, others are mandating their people to work from home, and some are doing both.

    This is a challenge for leaders. How can leaders make things feel as normal as possible to support ‘business as usual’ when we’re certainly not in a ‘business as usual’ environment?

    The US military coined the acronym ‘VUCA’ to describe times of rapid and unpredictable change that are Volatile, Uncertain, Complex and Ambiguous. VUCA can be used to explore the challenges surrounding the COVID-19 landscape and can double as a simple catch all summary for “Everything is going completely NUTS out there!”

    It can also serve as a very useful frame for how leaders should and should not respond at this time as leaders can often display the VUCA characteristics in their own leadership style. This is even more detrimental in the current landscape.

    Mertz (2014) gives leaders some tips on leading through VUCA times through the acronym DURT – being Direct, Understandable, Reliable and Trustworthy.

    How you can apply this in a COVID-19 response environment :

    Be Direct – Give your people the facts. What does the current situation mean for your business and the work your people are doing? How can you do this with kindness and compassion?

    Be Understandable – Create a clear context and give clear messaging. Break down messages for your workforce in terms of what your plans mean for them in their role. If you have people in your organisation with English as a second language, or with literacy challenges, make sure your communications are delivered in formats and language that can be understood by them. Consider all communication formats, don’t just rely on email. Try WhatsApp groups, or communicate through video messages for more personalised communication.

    Be Reliable – Ensure people can count on you. Workforces are looking at their leaders for direction and reassurance. Do what you said you’d do, or be straight about why the situation has had to change.

    Be Trustworthy – No leader, politician or health care professional has a crystal ball to see the future and what the impact of COVID-19 will be. As much as we all crave certainty, acknowledge that situations are changing daily and be straight and compassionate.

    Also, leaders need to look out for their wellbeing and that of their people. This can be challenging when we are feeling the impacts of the COVID-19 response, not just at work, but at home and in the wider community. So, don’t forget to be kind to yourself, and others.

    REFERENCES:

    VUCA Times Call for DURT Leaders

    https://www.thindifference.com/2014/05/vuca-times-call-durt-leaders/

    Additional information for employers

    Here’s some additional information from Safe Work Australia on when employers can direct employees to stay away from their usual workplace under workplace health and safety laws.

    Safe Work Australia has information about when an employer can direct employees to stay away from their usual workplace under the model workplace health and safety laws.

    More information:

    Want to elevate your leadership capacity?

    Safety Dimensions offers accredited and non-accredited leadership training for emerging leaders. Through our training, you’ll learn how to effectively communicate, set clear priorities, build team cohesiveness and implement operational plans and continuous improvement.

    Want this program customised for your workplace and industry?
    Call 1300 453 555 or email info@safetydimensions.com.au

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