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7 tips for keeping your remote working team safe and engaged

7 tips for keeping your remote working team safe and engaged

What does ‘work’ look like for you and your team in this current situation?

If your team is working remotely, there may be a lack of certainty about when we may all be able to return to work as we knew it, and when we do, what will it be like?  Even over conferencing platforms like Zoom or WebEx, chances are the face-to-face natural social interactions you’d share in the workplace have dramatically diminished over the past few months.

At the same time, there may be a change in domestic dynamics – perhaps both you and your partner are working from home using technology, you may have children still in the home which presents its own challenges. Plus many are on reduced hours and are trying to do more with less time.

As a leader, you also worry about looking after your peoples’ wellbeing, output and results while dealing with your own situation. We all have different levels of resilience, different needs for social interaction, different needs for the amount of feedback and interaction with our leaders.

The effect can be, to say the least, psychologically stressing on everyone.

Yet work needs to go on. How do you do this?

Firstly as a leader, identify what your needs are at this time.
How does being naturally introverted or extroverted impact you in this situation and under what conditions do you do your best work? Are you missing the hum of the office or are you happy working squirrelled away from your remote location?

These factors will likely influence your leadership response and accessibility at this time.

What we do know, however, is that under our obligations under the WHS/OHS Acts, Regulations and Codes of Practice such as Communication and Consultation and Risk Management – leaders in organisations need to demonstrate Duty of Care.

Here are 7 tips for keeping your people safe and engaged while working remotely

1.Ensure your people are safe wherever they are working
Employers’ duties extend to workers who work from home or remotely, and must take steps to ensure, so far as is reasonably practicable, the health and safety of their workers.  Comcare has developed a Working From Home Checklist for employers and workers with guidance and measures on how they can meet their respective work health and safety obligations.

Download the Working From Home Checklist here >>.

2. Give people space
Acknowledge that work is different in many aspects when working remotely. This is the time to assess people on their output, not the clock, and short of installing surveillance cameras in everyone’s home, leaders have to trust people. A study from the Society for Human Resource Management found 77% of workers reported greater productivity while working offsite; 30% said they accomplished more in less time and 24 % said they accomplished more in the same amount of time.

Encourage your people to use outdoor spaces where possible when they take breaks from their computer and try to incorporate some exercise or other activity as part of their working day.

Trust people to do the right things, even though their days might be a mash-up of stop-start-stop-start-stop-stop-start, most people are bending over backwards to do a great job from home.

3.Create community – The Virtual Water Cooler
Create an open room in an online meeting tool like Zoom, WebEX, Skype or Microsoft Teams, and give your team the meeting code so they can join from wherever they are.
Set a time in the workday that works for everyone, say a morning coffee break, afternoon tea or end of the week “wine time” (or “whine time”) where people drop into the online meeting and can see each other and talk about non-work related things. Being able to see one another makes a difference. This is not a work meeting, it’s an essential mental health break.

4. Communicate and tell it straight
Create a weekly “News from the Trenches” via email, video or Facebook live (to a private group of your people, if it’s appropriate for your workplace) –– that outlines how the organisation is going – any initiatives, new clients/opportunities – feedback from clients and customers – how many sales made etc. Be straight, but positive where you can. Anything that reinforces that the business is making headway. A lot of people are terrified about losing their jobs or businesses closing down for good. If you can, reassure them of the steps the business is taking, what government assistance your business is utilising to keep them employed and the business operating, as well as future plans. Knowing is better than the fear of the unknown.

5. Reach out personally
As a leader, call your people regularly and ask “How are you going?”, “What can I/the business do to support you?”, “Do you have the resources to do your job remotely?” and check-in on their wellbeing. Keep them up to date with anything impacting their specific role or responsibilities and ask for ways that you can collaborate to further improve the remote working scenario.
If someone is struggling who is usually a great performer, reach out and ask them how they’re doing and seek to understand where they are at – is it a resourcing issue? The business landscape? Are the complexities of their specific role challenging to do remotely? Is it stress from the dynamics at home? Complete exhaustion? The key is to also listen and acknowledge rather than just talking.

6. Acknowledge people
Most team members thrive on positive feedback, acknowledge them for what they’ve done well either publically or personally and let them know their hard work under the current working conditions hasn’t gone unnoticed.

7. Turn fears into ideas – innovate
While some industries and business are being disrupted and decimated by the pandemic response, others are innovating their way to survival. Ask your team if they see any opportunities to innovate – has the current situation created any opportunities to offer new products, in new ways into new channels or to innovate with processes? Ask if people have any suggestions or can see any new opportunities – how can you turn fears into ideas? Your people are some of the best resources you’ll have for coming up with business innovation and this may be a new opportunity to thrive, both as a business and as an engaged remote team.

Research source: Society for Human Resource Management 
https://www.shrm.org/resourcesandtools/hr-topics/technology/pages/teleworkers-more-productive-even-when-sick.aspx


Want to train your staff at home or remotely?
LDN Interactive (LDN-i) – helping organisations train and develop staff while isolated

Leadership Dimensions, Safety Dimensions and Workplace Dimensions programs are now available through a facilitator-led, real-time, interactive training environment – via computer.

We don’t offer pre-recorded online programs – just the same experience of our face-to-face programs, delivered differently.

Find out more >>

Why self-paced online training isn’t for everyone – and how LDN do online differently.

Why self-paced online training isn’t for everyone – and how LDN do online differently.

Hasn’t the world changed? In a short period, we now have a ‘new normal’. For some, this has meant working from home, for others, reduced hours, being stood down, or unfortunately retrenched.

What has become certain is that life is uncertain.

 

Yet, the need to expand our skills and be more ‘employable’ has never been more critical. If this resonates and you find yourself ‘googling’ online training or qualifications, there are a couple of things to consider.

Not all online training is the same.

Training providers vary in what they consider ‘online’ learning. When researching, find out how the program is delivered and what happens if you get stuck.  Is the program fully self-paced? This may mean you are given a pdf workbook, login to an online portal of content, pre-recorded lessons including videos, materials, quizzes and message boards, then it is up to you to go through the content and complete assessments. Research what live support you get from trainers via email, chat or phone.  Is this included in the price or extra? How quickly will they respond to your questions or give you feedback?

This style of learning works for some. Why? It’s inexpensive (compared to face-to-face training), you can do it at your own pace, (working around family commitments or work) and you can do it from anywhere.

Sounds like #winning – right?

At LDN, we do things differently.

Our online training is delivered in real-time, with a live facilitator interacting with you, just as they would in face-to-face training – all from the comfort of your home or workplace or anywhere else you can get an internet connection. 

 

We know how people learn best, and therefore combine the best of face-to-face training interactively, just delivered via technology to give you the best learning outcome. We use the most compelling aspects of online interactive technology but don’t leave our learners muddling through on their own.

 

How do you know if self-paced online programs will work for you?

Even with the best intentions, do you sometimes find yourself procrastinating, or struggling to find time to juggle all the urgent versus important things each day?  Let’s face it, we’re not all cut out for self-paced learning. The allure of training in your own time, when convenient, is attractive. However self-paced online only, without live sessions requires steely self-discipline, especially if there is no set timetable.  Also, watching a video and reading materials isn’t always the most exciting way to learn, even if you are passionate about the subject. Especially if the only sliver of time you have to yourself is at 3 am on a Wednesday.

These factors are critical contributors to why online training programs have lower completion rates than traditional face-to-face programs, so you should ask yourself, “Am I a self-paced person or can I find a way to make a structured program work?”.

 

With LDN, you learn in real-time. 

For most people, we find sticking to a structure and having physical materials helps them get things done. When you undertake our programs, you’ll turn up at a specific time on a particular day, just like a real face-to-face session. If you can commit to the time, you’ll get through the content.

We will send you the workbook in the mail so you have something actually in front of you before the live training starts.  No reading pages and pages of text off a screen, nothing to print.  We provide everything you need to participate.  You can find out more about how we do this here.

 

Checking for deep understanding

Our live facilitators check for understanding throughout the session. When a question arises during a face-to-face learning session, it’s dealt with in the moment, so you can then continue your learning with that question answered. If you’re learning in a self-paced format, you may be less likely to ask questions to fill in the gaps of your knowledge if it means sending an email, then waiting for a response and may keep going even if you don’t quite ‘get it’. This may later impact how successful you are with your assessments, and more importantly, it creates a gap in your knowledge.

If you’re someone who likes to ask questions as you’re learning, learning in a live interactive format is going to deliver you the best outcome.

 

Doing it on your own doesn’t work for everyone

The solitary nature of some online self-paced programs may suit students who are uncomfortable in a classroom situation. But if you’re a person who learns well in a group and likes to bounce off ideas, self-paced will likely be a little lonely for you. Traditional eLearning is often geared toward ploughing away at the program content with few opportunities for social interaction, apart from writing and responding to threads on message boards.  This doesn’t make a program’ interactive’, and often the best learning happens when participating or listening to an evolving live conversation!

 

With LDN you’ll learn with a live facilitator and a group of other learners.

You’ll get one of our excellent facilitators live on your computer or device from where ever you are. And you’ll learn with others – just like a real training room. You’ll be able to see your facilitator, interact, discuss, join break-out rooms and simulate many of the activities you can do in a ‘real’ training room. This is as close to a live training experience as you can get without physically being in a room together.

 

Completion rates and satisfaction

If you’re looking at self-paced accredited training, ask your provider, “What’s the completion rate of people undertaking their program?”.  This will give you a good idea of how well they support their learners through their learning and assessments.

 

We’ll be there for you.

Our support doesn’t end when the live interactive online sessions do. You have time after the interactive sessions to complete your assessments with our facilitators and support staff available to support you via video chat, phone and email.  Our results demonstrate quality.  The National Centre for Vocational Education Research (NVCER) surveyed graduates of our accredited programs and reported:

  • 97.1% were employed or enrolled in further study after training.
  • 96.8% were satisfied with the overall quality of their training.
  • 93.7% would recommend the training, 96.4% would recommend us as a training provider.
  • 89.3% achieved their main reason for doing the training

 

See the full  NVCER report here.

 

By focusing on the vital component of learning collaboratively, with a real-time facilitator and your peers (yet also supported by online collaboration tools) LDN uses the technology to enhance your learning experience – and that’s what gives our learners the best outcome.

______________________

SOURCES

https://workplacedimensions.com.au/wp-content/uploads/NCVER-Australian-vocational-education-and-training-statistics.pdf
https://www.ncver.edu.au/research-and-statistics/publications/all-publications/online-delivery-of-vet-qualifications

Safety Dimensions offers both accredited and non accredited programs though our LDN-i platform powered by the Zoom conferencing platform.

 

Call us on 1300 453 555  or contact us for more info.

What public programs are coming up soon?

Subcontractor Management live, online and interactive.

SLCSCM406 Implement and monitor subcontractor work health and safety requirements

Learn to manage subcontractors and gain a unit  which is part of the 10604NAT Certificate IV in Safety Leadership (WHS) – Construction program.

Find out more >>

WHS live, online and interactive.

BSB41415 Certificate IV in Work Health and Safety: 5-day program.

A nationally recognised qualification which will train you to identify hazards in your workplace, assist with responding to incidents, assess and control risk, and consult on work health and safety issues.

 

Find out more >>

Which industries have the highest rates of work-related harassment and bullying claims?

Which industries have the highest rates of work-related harassment and bullying claims?

On February 28, 2020, Safe Work Australia released the 2019 ‘Psychosocial health and safety and bullying in Australian workplaces’ annual statement.

Psychosocial health is the physical, mental and social state of a person. The nationally accepted definition of workplace bullying is the ‘repeated and unreasonable behaviour directed towards a worker or a group of workers that creates a risk to health and safety’ (Fair Work Act 2009, s.789FD(1).

Workplace bullying occurs when:

  • An individual or group of individuals repeatedly behaves unreasonably towards a worker or a group of workers at work,
    and
  • The behaviour creates a risk to health and safety.

The following behaviours could also be considered as bullying, based on cases heard:

  • Aggressive and intimidating conduct.
  • Belittling or humiliating comments.
  • Victimisation.
  • Spreading malicious rumours.
  • Practical jokes or initiation.
  • Exclusion from work-related events, and
  • Unreasonable work expectations.

Reasonable management action conducted in a reasonable manner does not constitute workplace bullying.

This report presents the statistics of workers compensation claims when the work-related injury or disease resulted from the person experiencing mental stress or being exposed to mentally stressful situations. The report excludes assault cases where the physical injuries were considered more serious than the mental stress involved in the incident.

The mental stress claims data includes a sub-category for work-related harassment and/or workplace bullying. This sub-category is given to claims when the employee was a victim of:

  • Repetitive assault and/or threatened assault by a work colleague or colleagues, or
  • Repetitive verbal harassment, threats, and abuse from a work colleague or colleagues.

This is the fifth annual national statement issued by Safe Work Australia.

Note: Data presented for mental stress are national figures but data for subcategories of mental stress exclude Victoria because Victorian data is not coded to that level of detail.

Key statistics in the report

 

Rates for both mental stress and harassment and/or bullying claims have risen over the last two years but they are less than the peak in 2010–11. Jurisdictional legislation is highly likely to have influenced the scope of claims involving mental stress over the reporting period.
 

Figure 1. Number, time lost, direct cost, frequency rate and incidence rate for mental stress claims, 2016–17

*Victoria only provides data on the top-level category of mental stress claims, so is included in the total but not the breakdown of sub‑categories. As a result, figures for the total mental stress claims may not equal the sum of columns.

**The Other harassment sub-category includes victims of sexual or racial harassment by a person or persons including work colleague/s.

Notes:

  1. The mechanism of incident classification identifies the overall action, exposure or event that best describes the circumstances that resulted in the most serious injury or disease.
  2. In previous statements, the amount of median compensation paid were calculated after excluding ‘zero dollar’ claims. In this report, all serious claims (including ‘zero dollar’ claims) have been included in calculations.

 

 Claims for harassment and/or bullying made by female employees were more than twice as high as the rate of these claims made by males over the three years 2015–16 to 2017–18 combined. Similarly, the rates for claims made by females relating to work pressure and exposure to workplace or occupational violence were more than twice that of similar claims made by males.

 

Figure 2. Frequency rates by sex and mental stress sub-category, 2015–16 to 2017–18p combined

 

Note: Data presented for mental stress are national figures but data for subcategories of mental stress exclude Victoria because its data are not coded to that level of detail.


 Occupations with a high risk of exposure to work-related harassment and/or workplace bullying include:

  • Other miscellaneous and administrative workers*(includes coding clerks, production assistants, proof readers, radio dispatchers & examination supervisors.
  • Other clerical and office support workers group** includes classified advertising clerks, meter readers & parking inspectors.
  • Other miscellaneous labourers.

Figure 3. Top 10 occupations with the highest frequency rates of work-related harassment and/or bullying, 2015–16 to 2017–18 combined.

*** Police in Western Australian are covered by a separate workers’ compensation scheme and not included in the data.

Notes:

  1. Industries are limited to those associated with more than 50 claims.
  2. Data presented for mental stress are national figures but data for subcategories of mental stress exclude Victoria because its data are not coded to that level of detail.

Industry groups with high rates of claims involving work-related harassment and/or workplace bullying include Public order and safety services; Civic, Professional and other interest group services; and Residential care services.

 

4. Top 10 industry groups with the highest frequency rates of work-related harassment and/or bullying, 2015–16 to 2017–18 combined

 

* Police in Western Australian are covered by a separate workers’ compensation scheme and not included in the data.

Notes:

  1. Industries are limited to those associated with more than 50 claims.
  2. Data presented for mental stress are national figures but data for subcategories of mental stress exclude Victoria because its data are not coded to that level of detail.

Want to elevate your leadership capacity?

Safety Dimensions offers accredited and non-accredited leadership training for emerging leaders. Through our training, you’ll learn how to effectively communicate, set clear priorities, build team cohesiveness and implement operational plans and continuous improvement.

Want this program customised for your workplace and industry?
Call 1300 453 555 or email info@safetydimensions.com.au

More from our blog

Leadership Excellence at Downer (LEaD1)

Leadership Excellence at Downer (LEaD1)

Leadership Excellence At Downer (LEaD1)

Find out about our Leadership & Management course

Downer is the leading provider of integrated services in Australia and New Zealand. It works closely with its customers to design, build and sustain assets, infrastructure and facilities. The Group employs approximately 56,000 people across more than 300 sites, primarily in Australia and New Zealand and also in the Asia-Pacific region, South America and Southern Africa.

A long-term client, Downer approached Leadership Dimensions (the leadership division of Learning Dimensions Network)  two years ago with a desire to further support their frontline leaders.

We know that clients who invest significantly in their employees develop competent and confident people who build skills, knowledge and experience within the organisation, often leading to those individuals being promoted. Companies who are adept at identifying this talent are also proficient in setting new managers and leaders up for success. Early on, Downer recognised the importance of investing in its frontline leaders and one of its strategies was to partner with Leadership Dimensions to develop a highly customised, nationally accredited qualification aligned to the BSB42015 Certificate IV in Leadership and Management.

The program is modularised to suit the different business divisions across Downer, all of which have varying requirements around how the training needs to be delivered. For example, employees from remote mining projects will require a different solution to those on working on rail or gas projects.

Two years on, this program – having being delivered to over 280 Downer employees across Australia – has developed a solid reputation for being able to impart the tangible, practical leadership skills needed on the ground.

Candice Mesecke, Executive Manager, Organisational Development & Change at Downer says: “Developing our leaders is key to our overall business performance. Our frontline leaders are responsible for delivering results for our customers in a safe manner, on time and on budget. They lead groups of diverse employees and are therefore key drivers of the business’s success. LEaD1 (our internal name for the program) needed to be dynamic and relevant if it were to create a shift in mindset and improve performance. Downer’s frontline leaders are incredibly astute individuals who work in no-nonsense environments, so we developed a program that aligned to their operating environment and challenges, and was also highly engaging. This has been achieved through clever learning design and outstanding facilitation from the Leadership Dimensions team of approved Downer trainers.”

Broken into themes essential for frontline leaders, the accredited BSB42015 Certificate IV in Leadership and Management face to face delivery components is broken up into four modules:

Leadership Communications – 2 days
Leading Teams – 2 days
Planning, Prioritising and Undertaking Project Work – 2 days
Customer and Stakeholder Management – 2 days

Candice says, “We chose to align the training to the BSB42015 Certificate IV in Leadership and Management so we had a structure for our people to demonstrate solid outcomes. Our people enjoy working towards an accredited qualification and our customers enjoy the benefits of a skilled supervisory workforce. We are proud of the outcomes of the program and the results on the ground, which LEaD1 has managed to generate at Downer within a relatively short time frame.”

With many opportunities in the program to reflect on their attitudes and beliefs, learners say their insights into their own leadership style directly impacts their ability to communicate more effectively, draw on a wider range of leadership skills in challenging situations, and be more mindful about their leadership approach.

One learner said: “I’ve found it really useful to take time away from the work-site to look at the way I lead others, my underlying beliefs, and the way it all comes out in my communication with others. Understanding the concept of “Above the Line” and “Below the Line” behaviours (taking accountability, ownership and responsibility vs blame, excuses and denial) has been really eye opening. I can think of so many examples of times I was leading with “Below the Line” behaviours that just don’t get the best out of people. I can now see how the way I am (as a leader) has a direct impact on the behaviours of those around me and the results we can achieve.”

Thanks to Candice from Downer for speaking to us.


Find out more about Downer


Find out more about BSB42015 Certificate IV in Leadership and Management >>

Want this program customised for your workplace and industry?
Call 1300 453 555 or email info@safetydimensions.com.au

Want to elevate your leadership capacity?

Safety Dimensions offers accredited and non-accredited leadership training for emerging leaders. Through our training, you’ll learn how to effectively communicate, set clear priorities, build team cohesiveness and implement operational plans and continuous improvement.

Want this program customised for your workplace and industry?
Call 1300 453 555 or email info@safetydimensions.com.au

Safety Journey at Hitachi Construction Machinery

Hitachi Construction Machinery Australia (HCMA), part of the global giant Hitachi, is a leading manufacturer of construction and mining equipment.  Headquartered in Japan with over 20,000 staff globally, Hitachi is a highly diversified company that operates eleven business segments which include Information & Telecommunication Systems, Social Infrastructure, Defense and Power Systems, Electronic and Automotive Systems, Railway & Urban Systems.

‘The Kenkijin Spirit’ is at the heart of everything Hitachi do regardless of their business or location. Taken from the Japanese name of HCM, ‘Kenkijin’ roughly translates as ‘citizen of HCM’ and embodies their shared values and principles, underpinned by three ideas. These are taking on challenges without fear of failure, striving to understand a customers’ needs better than they do and communication – taking the initiative on reporting, liaising and consulting.

HCM manufactures hydraulic excavators from the smallest mini to the largest 780-tonne class, as well as rigid frame mining dump trucks and a wide range of wheel loaders, marketing their products worldwide through a global network of company owned and independent dealers.

Hitachi Construction Machinery Australia (HCMA) a wholly own subsidiary of HCM , are passionate about their machines, but are even more passionate about the safety of their people and ensuring each worker returns home safe each day. They are on a mission to embed company-wide values in their culture with the key value being “Safety takes priority over everything else”.  HCMA had invested significant time and resources into the development of their “See You Tomorrow” safety initiative. This initiative included a set of Key Safety Promises and Key Safety Responsibilities for all employees.

HCMA partnered with Safety Dimensions to bring the initiative to life and to thoroughly embed the Safety Promises and Responsibilities and desired safety behaviours across all levels of HCMA.

HCMA’s journey has included design and national delivery of 1 and 2-day programs to all staff from Executives through to front line workers. Refresher programs have been delivered, and at the learners requests, support programs such as ‘Performance Management Conversations’ are taking place.

One of the key considerations in the design phase of the project was the importance of including overseas management methodologies and messages, whilst designing a program that held local relevance yet was adaptable for overseas delivery if required. The HCMA and Safety Dimensions partnership continues with ongoing support, embedding and maintenance of the HCMA safety culture.

We spoke to William Stuart HCMA’s National WHS Manager about their Safety Journey.

Bill, when it comes to safety, what are the specific challenges in your industry and for HCMA?
For us,  the difficult part is having our people work across different types of sites and environments. There’s a huge difference (safety wise) between a blue-chip mining site vs a local small firm without an entrenched safety culture. We aim for consistency across the business, whilst ensuring everyone is clear on, and apply the same behaviours, expectations and principles regardless of work locations or the environment in which they find themselves. Our goal is to set a high standard and lead the way when it comes to safety.

Why is safety important to you, personally?
Having been directly involved in a workplace fatality at a previous workplace, I’ve seen first-hand the impact something like that has on everyone, not just for the person who lost their life but also their loved ones, their workmates and the whole organisation. I make it my job to honour that worker by sharing as much as I can about what happened, why it happened and what it’s like to live through that experience, on a personal level, for other people in the organisation and for the business.  I never want to experience that again, or would I want anyone else to have to go through that. (Continued below)

What drove HCMA to take a behavioural safety approach?
We’d developed our safety culture from the ground up with Executive/employee WHS committees, safety management systems and ISO accredited systems.  We knew a behavioural safety approach would work, as several of us had seen it work in other organisations, however trying to change the mindset of the leadership team and align everyone across a large organisation is a big task.

Overall I believe the visible leadership commitment is just as important as the training. We wanted to demonstrate to all our employees and managers, Senior Leadership commitment by putting in the time, resources and commitment to rolling our message out to everyone. Part of this visible commitment was demonstrated by pulling people out of work and flying them around the country to do the program, we were absolutely unwavering in our commitment to making this work across our whole organisation.

What were the specific outcomes you were looking for?
We wanted consistency and alignment of everyone across our business – so that everyone becomes a safety leader.
We want everyone on the same page, challenging the way people see safety – safety is part of our day-to-day job, not in addition to our day-to-day job.

What were the biggest obstacles/concerns you were faced with at the beginning of the project?
That we were going to have a positive impact on the way people thought about and perceived safety at work, and get it right the first time. We were asking ourselves, is this going to work logistically, and how are we going sell the message the right way?

We were also concerned that we needed to choose the right training organisation to partner with,  our thinking was, we’d only get one go at this, and if we didn’t get it right, we would miss the boat. We wouldn’t get another opportunity to do this for several years.

You had a team of Safety Leaders to assist to drive the culture across the organisation, how did you utilise these safety leaders?
We obtained Senior WHS Leadership buy-in which involved getting our Regional WHS Advisors involved in the process, give them an opportunity for input into the content of the program. We asked our WHS leaders to be available for all the courses so they were seen to be involved and answer any questions.

Finally we had our Senior Leaders including our Managing Director there to open the training at every first session, reinforcing the notion that everyone was expected to actively participate.

What changes have you noticed as a result of the program?
We’ve had more involvement from the shop floor with an increase in reporting, participation and awareness. We’ve also had a decrease if overall injury statistical rates in LTIFR and RIFR.

 Safety Dimensions delivered programs to all levels of staff at HCMA, what were the key things you noticed at each level?
For some of our Senior Leaders the program has changed the way they view safety. For Middle Manager we saw increased commitment and accountability and from out Shop Floor teams we saw participation from all and a willingness to take on the message and act on it.

What is the biggest change you’ve seen for the organisation and for individuals before and after the program?
It’s the perception by the senior leadership team that they are responsible for driving the change within the organisation. They were committed prior but they really started to see the value in what we were doing ultimately resulting in a greater level of commitment.

Do you consider this project to have been a success?
Absolutely. We followed it up 12 months later with the refresher training to reinforce the training, and give us an opportunity to remind everyone about the expectations and the importance of what it is we are trying to achieve.

What’s next in the safety journey for HCMA?
We’re in the process of updating our Critical Safety Essentials and our See You Tomorrow initiatives with a focus on visible safety. We are also looking to expand our Key safety promises and update/ refresh our Take 5 Risk Assessments. We’re also looking at other opportunities to further educate and train our people.

Why should other organisations consider working with Safety Dimensions?
First and foremost Safety Dimensions delivered the message with a high level of professionalism from the top of their leadership, project management team all the way across to their facilitators. We encountered a few internal challenges at the start of our project and Safety Dimensions showed flexibility – they were open to feedback and had a willingness to change to meet our needs.

Safety Dimensions were like a one-stop shop, we handed over the logistics of the program and they looked after everything.


Thanks to William Stuart for taking the time to speak to Safety Dimensions.

Want to find out more?

To find out how Safety Dimensions can help your organisation transform Safety Culture, no matter where in the world you are, call us on 1300 453 555 in Australia or internationally on +613 9510 0477.

Want to find out more?

To find out how Safety Dimensions can help your organisation transform Safety Culture, no matter where in the world you are, call us on 1300 453 555 in Australia or internationally on +613 9510 0477.