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5 tips for working successfully with subcontractors

5 tips for working successfully with subcontractors

Organisations are increasingly including subcontractors in their internal training, so everyone is aligned under a single Health & Safety framework. Not only is this beneficial for alignment of safety behaviours, but from a WHS compliance perspective, you have a duty of care to everyone who walks on site – and this includes your subcontractors.

Here are 5 things you should do to meet your WHS obligations and make partnering with your subcontractors run smoothly.

 

1. Know your obligations

Do you know your legal obligations when it comes to your subcontractors?

If you don’t know how can you plan to be compliant?

PCBUs (Persons Conducting Business or Undertaking) must ensure the health and safety of all workers at work in the business or undertaking including those :

  • who are engaged or are caused to be engaged by the PCBU – this includes subcontractors.
  • whose activities in carrying out work are influenced or directed by the PCBU.

You can check out our video below “WHAT AM I ACCOUNTABLE FOR?” which covers information about your general obligations.

2. Align subbies with your safety culture

Get your subcontractors involved in your internal safety training. Doing a safety course or have a special safety briefing? Get them involved. Subcontractors can’t meet your standards if they don’t know what your standards are. Training should focus on how to build partnerships with your subcontractors, rather than micro-managing them.

 

3. Appropriate supervision

Have regular project meetings to address whether your subcontractors’ performance is meeting the project’s safety and quality requirements. Keep a record of the communications and documentation you share with subcontractors so everyone is clear on who needs to do what, when and how.

 

4. Two-way communication

There should be two way communications between you and your subcontractor. Always be approachable and communicate clearly and succinctly so there’s no room for miscommunication or errors.  When the lines of communication are easy and each side knows the expectations, issues can get resolved more quickly and more gets accomplished.

 

5. Give them feedback

When you need to give your subcontractor feedback, do it in a way that encourages continuous improvement rather than blame, and remediation over retaliation. It’s also important to give positive feedback and acknowledge a job well done.

Want to learn to manage subcontractors?

Our 1-day live and interactive online program via computer or device.

Our program covers the WHS obligations regarding subcontractors and is designed to step through the various stages of effective subcontractor management, including assessing, evaluating safety history, attitudes, performance and reporting.

Subcontractor Management is one of our most popular and requested programs, now available to the public via our live and interactive online format, available from anywhere you can access an internet connection.

Program Format & Cost


This program is a facilitator-led, real-time, interactive training environment via an internet-connected computer or device.
This is not a pre-recorded online program, it is the same experience as our face-to-face programs.


Dates and costs : contact us

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Why self-paced online training isn’t for everyone – and how LDN do online differently.

Why self-paced online training isn’t for everyone – and how LDN do online differently.

Hasn’t the world changed? In a short period, we now have a ‘new normal’.
For some, this has meant working from home, for others, reduced hours, being stood down, or unfortunately retrenched.

What has become certain is that life is uncertain.

Yet, the need to expand our skills and be more ‘employable’ has never been more critical. If this resonates and you find yourself ‘googling’ online training or qualifications, there are a couple of things to consider.

Not all online training is the same.

Training providers vary in what they consider ‘online’ learning. When researching, find out how the program is delivered and what happens if you get stuck.  Is the program fully self-paced? This may mean you are given a pdf workbook, login to an online portal of content, pre-recorded lessons including videos, materials, quizzes and message boards, then it is up to you to go through the content and complete assessments. Research what live support you get from trainers via email, chat or phone.  Is this included in the price or extra? How quickly will they respond to your questions or give you feedback?

This style of learning works for some. Why? It’s inexpensive (compared to face-to-face training), you can do it at your own pace, (working around family commitments or work) and you can do it from anywhere.

Sounds like #winning – right?

At LDN, we do things differently.

Our online training is delivered in real-time, with a live facilitator interacting with you, just as they would in face-to-face training – all from the comfort of your home or workplace or anywhere else you can get an internet connection. 

 

We know how people learn best, and therefore combine the best of face-to-face training interactively, just delivered via technology to give you the best learning outcome. We use the most compelling aspects of online interactive technology but don’t leave our learners muddling through on their own.

 

How do you know if self-paced online programs will work for you?

Even with the best intentions, do you sometimes find yourself procrastinating, or struggling to find time to juggle all the urgent versus important things each day?  Let’s face it, we’re not all cut out for self-paced learning. The allure of training in your own time, when convenient, is attractive. However self-paced online only, without live sessions requires steely self-discipline, especially if there is no set timetable.  Also, watching a video and reading materials isn’t always the most exciting way to learn, even if you are passionate about the subject. Especially if the only sliver of time you have to yourself is at 3 am on a Wednesday.

These factors are critical contributors to why online training programs have lower completion rates than traditional face-to-face programs, so you should ask yourself, “Am I a self-paced person or can I find a way to make a structured program work?”.

 

With LDN, you learn in real-time. 

For most people, we find sticking to a structure and having physical materials helps them get things done. When you undertake our programs, you’ll turn up at a specific time on a particular day, just like a real face-to-face session. If you can commit to the time, you’ll get through the content.

We will send you the workbook in the mail so you have something actually in front of you before the live training starts.  No reading pages and pages of text off a screen, nothing to print.  We provide everything you need to participate.  You can find out more about how we do this here.

 

Checking for deep understanding

Our live facilitators check for understanding throughout the session. When a question arises during a face-to-face learning session, it’s dealt with in the moment, so you can then continue your learning with that question answered. If you’re learning in a self-paced format, you may be less likely to ask questions to fill in the gaps of your knowledge if it means sending an email, then waiting for a response and may keep going even if you don’t quite ‘get it’. This may later impact how successful you are with your assessments, and more importantly, it creates a gap in your knowledge.

If you’re someone who likes to ask questions as you’re learning, learning in a live interactive format is going to deliver you the best outcome.

 

Doing it on your own doesn’t work for everyone

The solitary nature of some online self-paced programs may suit students who are uncomfortable in a classroom situation. But if you’re a person who learns well in a group and likes to bounce off ideas, self-paced will likely be a little lonely for you. Traditional eLearning is often geared toward ploughing away at the program content with few opportunities for social interaction, apart from writing and responding to threads on message boards.  This doesn’t make a program’ interactive’, and often the best learning happens when participating or listening to an evolving live conversation!

 

With LDN you’ll learn with a live facilitator and a group of other learners.

You’ll get one of our excellent facilitators live on your computer or device from where ever you are. And you’ll learn with others – just like a real training room. You’ll be able to see your facilitator, interact, discuss, join break-out rooms and simulate many of the activities you can do in a ‘real’ training room. This is as close to a live training experience as you can get without physically being in a room together.

 

Completion rates and satisfaction

If you’re looking at self-paced accredited training, ask your provider, “What’s the completion rate of people undertaking their program?”.  This will give you a good idea of how well they support their learners through their learning and assessments.

 

We’ll be there for you.

Our support doesn’t end when the live interactive online sessions do. You have time after the interactive sessions to complete your assessments with our facilitators and support staff available to support you via video chat, phone and email.  Our results demonstrate quality.  The National Centre for Vocational Education Research (NVCER) surveyed graduates of our accredited programs and reported:

  • 97.1% were employed or enrolled in further study after training.
  • 96.8% were satisfied with the overall quality of their training.
  • 93.7% would recommend the training, 96.4% would recommend us as a training provider.
  • 89.3% achieved their main reason for doing the training

 

See the full  NVCER report here.

 

By focusing on the vital component of learning collaboratively, with a real-time facilitator and your peers (yet also supported by online collaboration tools) LDN uses the technology to enhance your learning experience – and that’s what gives our learners the best outcome.

______________________

SOURCES

https://workplacedimensions.com.au/wp-content/uploads/NCVER-Australian-vocational-education-and-training-statistics.pdf
https://www.ncver.edu.au/research-and-statistics/publications/all-publications/online-delivery-of-vet-qualifications

Safety Dimensions offers both accredited and non accredited programs though our LDN-i online platform powered by the Zoom conferencing platform.

Call us on 1300 453 555  or contact us for more info.

Ready to train your people in safety, risk management, hazard identification or subcontractor management?

We have a range of programs to train your people in risk management, hazard identification  and subcontractor management which can be tailored specifically to your industry and organisational needs. Training can be delivered as individual modules or as part of one of our accredited programs.

You can see our full program suite here >> or see some relevant qualifications or units below:

BSB41419 Certificate IV in Work Health & Safety

The BSB41419 Certificate IV in Work Health and Safety is a nationally accredited program that will teach you how to identify hazards in the workplace, assist with responding to incidents, assess and control risk and consult on work health and safety issues. This program is most suited to those in a Safety Officer or Health and Safety Representatives role, or those currently in leadership roles wishing to shift their career into Health and Safety.

Read more about this program >>

Risk Assessment & Hazard Identification

This program helps you identify and describe the difference between a hazard and a risk, and introduces a way of thinking about hazard identification and risk management as an everyday activity.

It will also enhance the skills and capabilities of leaders in the areas of hazard identification, risk analysis and identification and how to implement appropriate risk controls.

Contact us.

 

Subcontractor Management

Learn to effectively manage WHS site risks and performance by learning how to effectively select, manage and monitor the complex and difficult world of subcontractors.  It also covers the WHS obligations regarding subcontractors, stepping through the various stages of effective subcontractor management, including assessing, evaluating safety history, attitude and managing expectations of performance and reporting.

See our 1-day program >>

Want to find out more about how we can customise our programs to your industry and organisation?
Let's talk!
Call us on 1300 453 555, email info@safetydimensions.com.au or use our contact form here.

5 tips for working successfully with subcontractors

5 tips for working successfully with subcontractors

Organisations are increasingly including subcontractors in their internal training, so everyone is aligned under a single Health & Safety framework. Not only is this beneficial for alignment of safety behaviours, but from a WHS compliance perspective, you have a duty of care to everyone who walks on site – and this includes your subcontractors.

Here are 5 things you should do to meet your WHS obligations and make partnering with your subcontractors run smoothly.

 

1. Know your obligations

Do you know your legal obligations when it comes to your subcontractors?

If you don’t know how can you plan to be compliant?

PCBUs (Persons Conducting Business or Undertaking) must ensure the health and safety of all workers at work in the business or undertaking including those :

  • who are engaged or are caused to be engaged by the PCBU – this includes subcontractors.
  • whose activities in carrying out work are influenced or directed by the PCBU.

You can check out our video below “WHAT AM I ACCOUNTABLE FOR?” which covers information about your general obligations.

2. Align subbies with your safety culture

Get your subcontractors involved in your internal safety training. Doing a safety course or have a special safety briefing? Get them involved. Subcontractors can’t meet your standards if they don’t know what your standards are. Training should focus on how to build partnerships with your subcontractors, rather than micro-managing them.

 

3. Appropriate supervision

Have regular project meetings to address whether your subcontractors’ performance is meeting the project’s safety and quality requirements. Keep a record of the communications and documentation you share with subcontractors so everyone is clear on who needs to do what, when and how.

 

4. Two-way communication

There should be two way communications between you and your subcontractor. Always be approachable and communicate clearly and succinctly so there’s no room for miscommunication or errors.  When the lines of communication are easy and each side knows the expectations, issues can get resolved more quickly and more gets accomplished.

 

5. Give them feedback

When you need to give your subcontractor feedback, do it in a way that encourages continuous improvement rather than blame, and remediation over retaliation. It’s also important to give positive feedback and acknowledge a job well done.

Want to learn to manage subcontractors?

Our 1-day live and interactive online program via computer or device.

Our program covers the WHS obligations regarding subcontractors and is designed to step through the various stages of effective subcontractor management, including assessing, evaluating safety history, attitudes, performance and reporting.

You will also gain the nationally recognised unit SLCSCM406 Implement and monitor subcontractor work health and safety requirements, which is part of the 10604NAT Certificate IV in Safety Leadership (WHS) – Construction program.

Subcontractor Management is one of our most popular and requested programs, now available to the public via our live and interactive online format, available from anywhere you can access an internet connection.

Program Format & Cost


This program is a facilitator-led, real-time, interactive training environment via an internet-connected computer or device.
This is not a pre-recorded online program, it is the same experience as our face-to-face programs.


Date:  Contact us for next available >

Cost:  $495 AUD.

Group Discount: 6 or more $395 AUD per person.

GST is not applicable to accredited training.
The program fee includes all materials and assessments.

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Contemporary, online, live and interactive training for your teams (LDN-i)

Contemporary, online, live and interactive training for your teams (LDN-i)

The world has changed and so has the way we all do business. Many organisations are now operating with wider geographically-dispersed teams, or have moved to more flexible work arrangements where their workforces are working remotely or under a hybrid model of remote + office.  Bringing people together in a central location for training or meetings may now have some additional expenses. This is where LDN can help. Our belief has always been that location should not be a barrier to receiving an engaging, excellent high-quality education.

Traditionally online training involves video or document-based tuition, is often self-paced and leaves the participant with no opportunity to ask questions or become engaged through involvement and, more importantly, does not flex to individuals’ different learning styles.

Our live and interactive, facilitator-led training (LDN-i) brings your teams together utilising the most up-to-date video conferencing software (Teams/Zoom).

All programs are delivered in real-time, by our highly skilled and engaging facilitators and utilises the full range of adult learning tools including small group discussions (breakout rooms), online polls, role-playing, quizzes and individual and group activities.  Our programs are accessed by learners through their own laptop, computer or iPad and full support is provided to ensure set up and attendance is easy, even for those who do not often use computers.

LDN-i delivery mode enables clients and their teams to capitalise on the convenience, cost-effectiveness and flexibility of upskilling and training from wherever they are located.

We can design and develop programs for your team or customise any of our proven safety or leadership programs.

To view our existing programs click here>>

 


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Leading through uncertain times – how to be a leader through the COVID-19 response

Leading through uncertain times – how to be a leader through the COVID-19 response

How can leaders make things feel as normal as possible to support ‘business as usual’ when we’re certainly not in a ‘business as usual’ environment?

 

So here we are at the beginning of a seismic disruption to workplaces all around the world with the COVID-19 response. Organisations are shifting the way they’re doing businesses, some are closing temporarily, others are mandating their people to work from home, and some are doing both.

This is a challenge for leaders. How can leaders make things feel as normal as possible to support ‘business as usual’ when we’re certainly not in a ‘business as usual’ environment?

The US military coined the acronym ‘VUCA’ to describe times of rapid and unpredictable change that are Volatile, Uncertain, Complex and Ambiguous. VUCA can be used to explore the challenges surrounding the COVID-19 landscape and can double as a simple catch all summary for “Everything is going completely NUTS out there!”

It can also serve as a very useful frame for how leaders should and should not respond at this time as leaders can often display the VUCA characteristics in their own leadership style. This is even more detrimental in the current landscape.

Mertz (2014) gives leaders some tips on leading through VUCA times through the acronym DURT – being Direct, Understandable, Reliable and Trustworthy.

How you can apply this in a COVID-19 response environment :

Be Direct – Give your people the facts. What does the current situation mean for your business and the work your people are doing? How can you do this with kindness and compassion?

Be Understandable – Create a clear context and give clear messaging. Break down messages for your workforce in terms of what your plans mean for them in their role. If you have people in your organisation with English as a second language, or with literacy challenges, make sure your communications are delivered in formats and language that can be understood by them. Consider all communication formats, don’t just rely on email. Try WhatsApp groups, or communicate through video messages for more personalised communication.

Be Reliable – Ensure people can count on you. Workforces are looking at their leaders for direction and reassurance. Do what you said you’d do, or be straight about why the situation has had to change.

Be Trustworthy – No leader, politician or health care professional has a crystal ball to see the future and what the impact of COVID-19 will be. As much as we all crave certainty, acknowledge that situations are changing daily and be straight and compassionate.

Also, leaders need to look out for their wellbeing and that of their people. This can be challenging when we are feeling the impacts of the COVID-19 response, not just at work, but at home and in the wider community. So, don’t forget to be kind to yourself, and others.

REFERENCES:

VUCA Times Call for DURT Leaders

https://www.thindifference.com/2014/05/vuca-times-call-durt-leaders/

Additional information for employers

Here’s some additional information from Safe Work Australia on when employers can direct employees to stay away from their usual workplace under workplace health and safety laws.

Safe Work Australia has information about when an employer can direct employees to stay away from their usual workplace under the model workplace health and safety laws.

More information:

Want to elevate your leadership capacity?

Safety Dimensions offers accredited and non-accredited leadership training for emerging leaders. Through our training, you’ll learn how to effectively communicate, set clear priorities, build team cohesiveness and implement operational plans and continuous improvement.

Want this program customised for your workplace and industry?
Call 1300 453 555 or email info@safetydimensions.com.au

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